Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.
Posted on May 21, 2008
SOURCE: How to connect ricoh 1035
First, check on the left side of the machine to see if it has either a USB or RJ-45 receptical to plug your computer into. If not, the machine lacks the hardware needed to print from your computer. A Ricoh technician must install it at extra cost. If you DO have either of these recepticals, go to:www.ricoh-usa.com/downloads, to download the manual and drivers you need.
Posted on Sep 02, 2008
The scanner had been previously configured and did work on another PC that crashed. We used adobe 5.0 to import. (obv this was awhile ago) I remember having this problem then but I don't remember how we fixed it.
It's a MF and the PC can print to it, but I can't get the scanner to communicate.
Any help appreciated.
Posted on Feb 27, 2009
SOURCE: Ricoh MP4000B
this machine should have 2 options
a)scan to e-mail
b)scan to folder
scan to folder is the best solution.
configure the machine-ip,sub-net,gateway & dns
make a shared folder in the pc with password
enter that path and password on the machine or from the web page and save it in the address book.
Posted on Nov 06, 2009
BULLETIN NUMBER: J001/J003/J006/J007/J010/J011 – 021 07/02/2008
GESTETNER – GX3000/GX3050n/GX5050n
LANIER – GX3000/GX3050n/GX5050n
RICOH – GX3000/GX3050n/GX5050n
SAVIN – GX3000/GX3050n/GX5050n
SUBJECT: SC999 OCCURS
An SC999 (Maintenance Stepper Motor Home Position Error) occurs.
Some of the ink in the machine has dried, and as a result the maintenance stopper motor cannot rotate or
the levers come loose.
NOTE: The following conditions make it easy for the ink to dry up (See Appendix 3 for more details):
- Low humidity
- Long intervals between machine usage
- Total period of usage is long
- Low Print Volume
Fixed ink Stepper Motor
Right Flushing Gate
Tech Service Bulletin No. J001/J003/J006/J007/J010/J011 – 021
Page 2 of 5
The shapes of some parts in the Maintenance Unit have been changed in two steps ("Step 1" and "Step 2"
See Appendix 1 for the details of the Step 1 and Step 2 modifications.
See Appendix 2 for the visual differences among the unmodified unit, the Step 1-modified unit, and
Step 2-modified unit.
See UNITS AFFECTED for the Serial Number cut-in of Steps 1 and 2.
1. Cycle power OFF/ON.
2. Install one of the modified Maintenance Units ("Step 1" or "Step 2").
NOTE: For customers experiencing a SC999, have them contact 1-800 Ricoh38 for replacement.
Posted on Feb 27, 2010
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