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Cannot access video connection

When calling my sister my web cam is functional but her's keeps showing two stick type figures with a big lock. she has deleted the program and reloaded but the same figures and lock appear- we can communicate but I cannot see her.

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A friend had a similar problem using Skype that was solved by changing a setting in the software that recognizes the remote user so they can be seen on the screen.  Sorry I do not have more details.  I was just in the room observing when the fix was made and did not get the details.

Posted on May 20, 2009

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See section A. Skype in the info below to setup the Audio & Video. Also send this to your family and friends so they have there computer setup properly. Web Camera?s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype. Each program has Options that have to be setup in order for the Audio and Video to function properly. A. Skype Setup: After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows: 1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card. 2. Then click on the Video Settings. 3. The camera if Installed Properly will come up and show a video picture. 4. Then, on the bottom of the page click on Save. The camera and audio should function properly. Your friends and Family will now be able to see and her to you. B. Yahoo Setup: After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows: 1. Go to Messenger at the top left and click on it. 2. Next go down to Preferences and click on it. 3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card. 4. Next go to the Test Audio section and (in blue writing) click on ?Open the call setup assistant? and follow the instructions on the left window. C. Windows Live Messenger: 1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X. 2. Then on the Windows Live messenger window on the right side, click on ? ?Show Menus.? And then click on ?Show the Menu Bar?. 3. Next go to the Menu Bar on right side, click on ? ?Action.? 4. Go to ?TOOLS? and click ?Audio and Video Setting? and follow the instructions. NOTE: Your audio and video should work. Enjoy. When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to. D. AIM (AOL) Messenger 1. On the VIM sign-in window click on Edit. 2. Then click on Settings Enhanced IM. 3. Next click on Enhanced IM. 4. Then click on Audio Video. 5. The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer. The Audi Video drop downs are Microphone Speaker Camera The audio and camera should function now. Additional info to use with VIM settings. Adjust Your Audio and Video Settings: In order to adjust your audio and video settings, please follow the steps given below: 1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM conversation before running setup. Would you like to disconnect now? Click the Yes button. 2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts. Notes: · The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts. · images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display. After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

Posted on Jun 06, 2009

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then select the necessary items as listed below, such as
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Normal 0 See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
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  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
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Hope this helps. Bud

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Each program has Options that have to be setup in order for the Audio and Video to function properly.
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After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:
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  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
C. Windows Live Messenger:
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NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

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Download and install Skype. Its free and works great. Here is info on setting up Audio & Video settings after installation.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
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The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

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See section B. Yahoo Messenger in the info below.
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Try disconnecting the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
Then to use it on the Web do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
C. Windows Live Messenger:
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud


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Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.


Hope this helps. Bud

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