Question about HP Pavilion dv9000z Notebook

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Burners disappear from My Computer.

Every so often my two DVD/CD burners disappear from "My Computer" and can't be used. They are listed in the BIOS and system but as inoperable w error 10. Attempts to remove and/or reinstall fail, as do tries to reinstall the drivers. I get a message"you have the best drivers available". HP Pavillion a6000n w Vista.

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  • Martin Kantor May 19, 2009

    Change computer to Pavillion a6000n. Transcribing error.

    Markan

  • Martin Kantor May 20, 2009

    I still require a solution, but I want to wait and see if someone provides one before I engage your ace team The problem is with a desktop Pavillion a6000n rather than the laptop listed.

  • Martin Kantor May 25, 2009

    Thanks for the help. This activated both burners. I did have a little trouble opening the downloaded program since it told me that it could not complete the installation. However, when i checked for the drives, they were there.

  • rangerext05 May 11, 2010

    You may have to delete the upper and lower filters in the registry and then unistall it from device manager and reboot. Have you tried to delete upper and lower filters yet?

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Hi Markan,

What ranger was referring to is a well known issue with vista that you used to have to manually fix. They have now released a free tool that will correct the problem if that is indeed the issue. Give it a try and then let us know wether it worked or not. There are some other potential issues but this is by far the most likely.

Here's the link http://support.microsoft.com/kb/314060

Go to this link then scroll down and click the Fix link with the little repair man on it.

Hope this helps FixYa,

Chris

Posted on May 25, 2009

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