Question about HP Pavilion dv9000z Notebook
Every so often my two DVD/CD burners disappear from "My Computer" and can't be used. They are listed in the BIOS and system but as inoperable w error 10. Attempts to remove and/or reinstall fail, as do tries to reinstall the drivers. I get a message"you have the best drivers available". HP Pavillion a6000n w Vista.
What ranger was referring to is a well known issue with vista that you used to have to manually fix. They have now released a free tool that will correct the problem if that is indeed the issue. Give it a try and then let us know wether it worked or not. There are some other potential issues but this is by far the most likely.
Here's the link http://support.microsoft.com/kb/314060
Go to this link then scroll down and click the Fix link with the little repair man on it.
Hope this helps FixYa,
Posted on May 25, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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