Question about HP Pavilion dv9000z Notebook

1 Answer

Burners disappear from My Computer.

Every so often my two DVD/CD burners disappear from "My Computer" and can't be used. They are listed in the BIOS and system but as inoperable w error 10. Attempts to remove and/or reinstall fail, as do tries to reinstall the drivers. I get a message"you have the best drivers available". HP Pavillion a6000n w Vista.

Posted by on

  • 2 more comments 
  • Martin Kantor May 19, 2009

    Change computer to Pavillion a6000n. Transcribing error.


  • Martin Kantor May 20, 2009

    I still require a solution, but I want to wait and see if someone provides one before I engage your ace team The problem is with a desktop Pavillion a6000n rather than the laptop listed.

  • Martin Kantor May 25, 2009

    Thanks for the help. This activated both burners. I did have a little trouble opening the downloaded program since it told me that it could not complete the installation. However, when i checked for the drives, they were there.

  • rangerext05 May 11, 2010

    You may have to delete the upper and lower filters in the registry and then unistall it from device manager and reboot. Have you tried to delete upper and lower filters yet?


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 696 Answers

Hi Markan,

What ranger was referring to is a well known issue with vista that you used to have to manually fix. They have now released a free tool that will correct the problem if that is indeed the issue. Give it a try and then let us know wether it worked or not. There are some other potential issues but this is by far the most likely.

Here's the link

Go to this link then scroll down and click the Fix link with the little repair man on it.

Hope this helps FixYa,


Posted on May 25, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Driver for LG super multi dvd writer secure disk

You shouldn't need one. These drives are usually generic, the bios on your PC should find it and display it as an extra drive.

Assuming its connected and powered up, also assuming you're using windows, just click on "My Computer" you should find it there, probably listed as D, E or F drive.

Jul 15, 2011 | LG GSA-2166D DVD RW Dual Layer Burner

1 Answer

I have an ATAPI DVD A DH16ABSH Dvd CD rom in my Gateway computer. It keeps on disappearing and reappearing in the computer. This computer was bought back in January. What makes it do this?

Sound like the Connectivity cable is either loose or there is a problem with your dvd rom burner check the cable that it connects to if it looks fine then contact or return the dvd rom burner for a different one

Jun 27, 2011 | Computers & Internet

1 Answer

My DVD burner disappeared from my computer. It is listed in the device manager and has no problems.

Go to device manager and uninstall the offending hardware. I had the same problem running Windows 2000 with dual DVD burners. They both stopped working and I tried unplugging them and rebooting-no luck. Tried fooling in the BIOS - no luck. Tried reinstalling the drivers - no luck.

The uninstall worked! After a reboot, Windows found the drives and installed them

Feb 04, 2011 | Mach Speed (MSNV-939) Motherboard

1 Answer

I removed vista and put an original licenced windows xp pro but the dvd does not work and it disappeared from the bios

Vista is proprietary, you need to go out and find the correct driver for that CD-RW/DVD-ROM for that Acer PC.

Jan 29, 2011 | Acer (91.42R37.001) CD-RW/DVD-ROM (Combo)...

1 Answer

The d/(dvd burner) has disappeared from my computer

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty even the electic extensions or just replace them they are probably old and faulty a computer needs its connections to have an end so any faulty leads will end up with a computer error
good luck

Sep 20, 2010 | HP (DVD635I) DVD RW Dual Layer Burner

1 Answer

Will this dvd device, boot a dvd before windows starts?


Follow below steps
1. Shutdown the computer and connect the DVD RAM burner.
2. Switch on the computer.
3. Before the boot menu, press Esc. You will reach the BIOS.
4. Navigate through the BIOS GUI to find the newly connected DVD Burner.
5. Insert the bootable DVD into that drive.
6. Change the boot order options in BIOS, so that the computer will first searches for DVD Drive before reading Hard drive
7. Save and exit the BIOS to restart the computer.

Now the computer boots from the bootable DVD inserted in the drive

Aug 06, 2010 | Samsung SH-S223F DVD-RAM Burner

1 Answer

Sony drx820 suddenly not recognized by computer

Does the tray open for you? Re-boot the computer and go into the BIOS and see if it is listed by the BIOS. Did you accidentally remove the hardware? Go into the control panel and add new hardware and see if it detects the drive and re-installs it. Otherwise the drive might have stopped working.

Sep 13, 2009 | Sony Computers & Internet

2 Answers

TEAC DV-W24E Not working

Does the drive appear in the BIOS and the device manager?

Jan 02, 2008 | Computers & Internet

1 Answer


You can try using the ide cable connector that the other drive is on and swap them round just to illiminate the cable connector, but at the end of the day i think your DVD burner is faulty and requires replacing, as they are very innexpensive to replace as you wili probably know,so don't waste too much time trying to solve it. The drives dont last as long as they used to because, keeping the price of burners down, like anything else means cutting corners and costs and in burners cases as was the case with PS2's the lasers are cheap and soon fail.

May 06, 2007 | Sony DRU-810A DVD RW Dual Layer Burner

Not finding what you are looking for?
HP Pavilion dv9000z Notebook Logo

Related Topics:

116 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

2600 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides