Question about Go Software Inc. PCCharge Pro (100PROL0000) for PC

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Getting error # 3022

I have an old version of PC charge pro version 4.04 does anyone know how to delete old transactions to help clear up the database. This version does not have a transaction Archive/purge feature under the utilities menu as the newer versions have. Is there a manual way this can be done?

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Hi Julie,
You shouldn't really be using that version anymore for several reasons. However, since I don't work there anymore, and I'm sure you have your reasons for sticking with it ...

There is a way to purge the transactions, although Tech support will tell you that it is not recommended (not to mention, there's nobody there anymore that was around when 4.x was out.). If you're just wanting to clear out the old files and start new so that your database is smaller, there is a rather simple solution. If you still have your original pccharge setup cd, there is a blank database on the cd. Make sure all current batches are settled. Rename the current database to something that will make sense (perhaps with a date of the last transactions in the database). After that database has been renamed, you can copy the blank PCCW.MDB from the cd to your PCCharge directory. Once the database has been copied, right-click on the database to make sure that it didn't get marked as read-only during the copy & paste. This will start your transactions from a fresh database. Your history will no longer be available from the software however. (If you really need that history you can temporarily rename the old database back long enough to pull the history and then switch back to the new one). After this, start up pccharge and go to setup numbers and synchronize numbers with troutd. You should be good to go after this.

Posted on Sep 27, 2009

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Would probably need the the entire error. The RB simply stands for Rejected Batch when you are trying to settle (I'm guessing with Vital/TSYS). the 00546 is the transaction number. This looks like a rather large batch. The transaction in question is the 544th transaction (the first two records to go over in the batch contain account information and your company information. So always subtract 2 from the number shown).

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