Question about Office Equipment & Supplies
First of all try fanning the paper before using it. Try using new paper. On humid days, old paper gets heavy and wet and printers have problems feeding it. Some paper is too flimsy. Printers can jam and misfeed due to gummy or misaligned rollers. If changing paper doesn't help and it keeps jamming then follow this procedure:
Make sure the printer is turned on and ONLINE. DeskJet printers have just one indicator light for on. Make sure it is lit. Laser printers usually have two indicator lights. One is next to the words ONLINE and must be lit in order to print. Lasers should also display the READY message if they have a display panel. Check the cables connecting the computer with the printer. Turn it off and back on again. You might have a paper jam inside the printer. Remove all paper from inside and reload paper. It will resolve the issue you are facing with.
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Posted on May 19, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
Any of the following issues can cause this issue:
Check the media and print settings
a) While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.
b) If the printer is not already on, turn it on by pushing the power button. Swap any paper that is ripped, dusty, wrinkled, or bent. If the paper is coiled flatten the paper by gently bending it in the opposite direction of the curl or swap the paper.
c) Verify that all the paper is the same size and type.
d) Tap the stack of paper on a flat surface to align the edges
e) Verify that the stack of paper to be loaded in the unit contains between 10 and 25 sheets of paper.
f) Insert the stack of paper into the printer and then gently push the paper guides snugly against the paper.
g) Change the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper in the trays.
If the issue is not solved, try next steps
on Sep 19, 2010 | Office Equipment & Supplies
Jan 13, 2011 | HP LaserJet 2420 Printer
Selecting which tray is used for printing
You can select how the printer pulls paper from the trays.
Understanding tray order
When the printer receives a print job, it selects the tray by trying to match the requested paper
type and size with what has been loaded in the trays. Using an "autoselect" process, it searches
all available trays for the paper that satisfies the request, starting with the bottom tray and ending
with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/
Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray
is requested, the job prints from the requested tray.
If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the
Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing
tray 1 operation" on page 47 for more information.
If the search fails, a message appears on the printer control panel display requesting that
you load the correct paper type/size. You can load that paper type/size, or you can override
the request by selecting a different type/size at the printer control panel.
If a tray runs out of paper during a print job, the printer automatically switches to any tray that
contains the same paper type/size.
The autoselect process changes somewhat if you customize tray 1 operation (as explained in
"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !
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