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First of all try fanning the paper before using it. Try using new paper. On humid days, old paper gets heavy and wet and printers have problems feeding it. Some paper is too flimsy. Printers can jam and misfeed due to gummy or misaligned rollers. If changing paper doesn't help and it keeps jamming then follow this procedure:

Make sure the printer is turned on and ONLINE. DeskJet printers have just one indicator light for on. Make sure it is lit. Laser printers usually have two indicator lights. One is next to the words ONLINE and must be lit in order to print. Lasers should also display the READY message if they have a display panel. Check the cables connecting the computer with the printer. Turn it off and back on again. You might have a paper jam inside the printer. Remove all paper from inside and reload paper. It will resolve the issue you are facing with.

Please do rate this solution as FixYa and revert for further assistance.


Posted on May 19, 2009


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Message window shows "load mp

The printer tells you to insert a letter format paper in the mp (multi purpose) feeder (the manual tray).
If you press the GO key the print probably proceeds with print job (if has the paper loaded in mp feeder)

Jun 15, 2011 | Lexmark T634 Laser Printer



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Any of the following issues can cause this issue:

  • The paper trays are empty or overloaded.
  • The paper is fold over.
  • The shiny side of the paper is not loaded in the tray face down. Photo paper; load the rough side of the paper facing up.
  • The paper is too smooth for the product.
  • The paper might not be occupied with the feed rollers.
  • The paper width guide is pressed against the paper stack too firmly.
  • The paper tray is not entirely inserted into the printer.
  • The paper setting in the print driver does not match the paper loaded in the paper tray.
  • The rubber paper-feed rollers are dirty.

Check the media and print settings

a) While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.

b) If the printer is not already on, turn it on by pushing the power button. Swap any paper that is ripped, dusty, wrinkled, or bent. If the paper is coiled flatten the paper by gently bending it in the opposite direction of the curl or swap the paper.

c) Verify that all the paper is the same size and type.

d) Tap the stack of paper on a flat surface to align the edges

e) Verify that the stack of paper to be loaded in the unit contains between 10 and 25 sheets of paper.

f) Insert the stack of paper into the printer and then gently push the paper guides snugly against the paper.

g) Change the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper in the trays.

  • Open a document by an application in which it was created.
  • Press File
  • Press Print
  • Press properties. The Printer Properties dialog box will come up.
  • Press the Paper Quality tab.
  • In the drop-down menu, select the size of the paper loaded in the paper tray.
  • In the Type drop-down menu; select the type of paper loaded in the paper tray. Press ok.
  • On the Print dialog box, press ok to print the document.
  • Try print again.

If the issue is not solved, try next steps

  • Switch off the product and unplug the power cable.
  • Open the access door to access to the rollers.
  • Clean the rubber rollers with a fur-free cloth lightly moistened with water.
  • Make sure that any papers that rest on the input tray, which are located at the back of the roller are cleaned. Mop with clean cotton moisten with water, might be required to reach these rollers.
  • Close the access door and plug in the power cable.
  • Try print once again.

on Sep 19, 2010 | Office Equipment & Supplies

1 Answer

Tell me please hp laserjet printer 2420 paper tray setting

    1. Remove the packing material from the printer.
      1. Remove the all orange tape from the outside of the printer.
    • Remove orange tape from paper tray 2. c00318774.gif
    • Remove the orange packing tape from inside paper tray 3. c00318775.gif
    • Remove the spacer from inside the print cartridge area. c00318776.gif
    1. Load all paper trays.
      1. Pull the paper trays completely out of the printer.
    2. Press the blue tab on the rear paper length guide and adjust the rear guide so that the pointer matches the size of the paper to be loaded. c00318778.gif
    3. Move the side width guides outward to match the desired paper size. c00318779.gif
    4. Add the media to the paper trays, make sure that it is flat in the tray at all four corners. Keep the media below the height tabs on the sides and rear of the tray. Push down on the metal lift plate to lock it in place. c00318780.gif
    5. Slide the trays back into the printer. c00318781.gif
    6. Install the print cartridge.
      1. Remove the print cartridge from the packaging.
    7. Rock the print cartridge back and forth several times to "mix" the toner. c00318783.gif
    8. Pull the sealing tape from the end of the print cartridge to remove the entire length of the tape. c00318784.gif
    9. Open the top cover. c00318785.gif
    10. Slide the print cartridge into the unit. c00318786.gif
    11. Close the print cartridge door. c00318787.gif
    12. Connect the LAN cable (optional). (HP LaserJet 2420n, 2420dn, 2430tn, and 2430dtn models only) c00318788.gif
    13. Connect the power. c00318789.gif

    Jan 13, 2011 | HP LaserJet 2420 Printer

    1 Answer

    HP Lazer 4300dtn keeps trying to print from tray 1. How can I set the default to tray 2?

    Selecting which tray is used for printing

    You can select how the printer pulls paper from the trays.

    Understanding tray order

    When the printer receives a print job, it selects the tray by trying to match the requested paper

    type and size with what has been loaded in the trays. Using an "autoselect" process, it searches

    all available trays for the paper that satisfies the request, starting with the bottom tray and ending

    with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/


    Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray

    is requested, the job prints from the requested tray.

     If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the

    Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing

    tray 1 operation" on page 47 for more information.

     If the search fails, a message appears on the printer control panel display requesting that

    you load the correct paper type/size. You can load that paper type/size, or you can override

    the request by selecting a different type/size at the printer control panel.

     If a tray runs out of paper during a print job, the printer automatically switches to any tray that

    contains the same paper type/size.

    The autoselect process changes somewhat if you customize tray 1 operation (as explained in

    "Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
    "Manually feeding paper from tray 1" on page 49). See if this works. Good luck !

    Jan 08, 2011 | Computers & Internet

    1 Answer

    Keeps saying "Load Tray". Trays are loaded.

    I just had this problem when trying to print legal size paper. I figured it out on my own. When you pull the tray out you will see a white tab thing sticking out on both side of the bottom of the tray. If you press these it will release the paper and bring it up to a slant. Push the tray back in all the way and it will print legal size. Who knew? It didn't say anything about this in the owner's manual.

    Aug 05, 2009 | Dell 3100cn Laser Printer

    1 Answer

    Microsoft Word displays the following message on the screen: ?Printer out of paper.?

  • The paper trays are empty or overloaded.The paper is curledThe print side, or shiny side, of the paper is not loaded in the input tray face down.The paper might not be engaged with the feed rollers.The paper-width guide is pressed against the paper stack too tightly.The paper tray is not completely inserted into the product.The paper settings in the print driver do not match the paper loaded in the paper tray.The rubber paper-feed rollers are coated with dust.
  • Check the media and print settings
  • Clean the rollers
  • try this. have a nice day.

    Apr 30, 2009 | HP LaserJet 1320 Printer

    1 Answer

    I have a T620 that won't print from the trays because it continues to show ''Load MP tray'' on the display. When I drop down the tray and load the multi-purpose feeder, it will print what's in the queue....

    Turns out that the paper tray was damaged - the tray was unable to determine the correct paper size, despite fooling with the green paper stop. I had to compare it with a known-good tray to see the problem.

    Apr 28, 2009 | Lexmark Optra T620 Laser Printer

    1 Answer

    Error message unable to print

    1.The printer is asking you to manualy load the right size paper.
    source tray possibly tray 1
    2. The printer has finished printing the first side of a manual-duplexed job and is waiting for the pages to be reloaded so it can print the second side. Reload the pages. are trying to print to the source (tray) and there is no paper in the selected tray. laod paper trays.
    4. The print image is larger than size of paper in the tray. Load the right size paper. Press go Button

    Jan 02, 2009 | HP LaserJet 2550L Printer

    3 Answers

    It says to load paper in the MP tray

    Pull down the front cover where it says Brother, the manual feed input is behind that panel (above the main input tray)

    Nov 19, 2008 | Office Equipment & Supplies

    3 Answers

    Only wants to print out of tray 1

    paper size or paper type is incorrectly set on trays (check settings via printers keyboard menu) or and settings in print driver are incorrect (control panel/printers and faxs right click hp icon properties

    Nov 30, 2007 | HP LaserJet 4350 Printer

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