Question about HP Office Equipment & Supplies
When making copies through the scanning process the paper has one kind of thick black line down the paper about 3-1/2" from the left side of the paper and then two other thinner lines about 1" to the right and 1-1/2" to the left. But, if you lay the paper on the glass and make the copies there are no lines.
You may also want to check if the ADF is dirty or contaminated with dust or hair. Here's a link with some information about how to clean the scanner:
Posted on May 19, 2009
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Posted on Jan 02, 2017
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Feb 19, 2014 | Konica Minolta Bizhub C652 Color&b/w...
This article provides the self-diagnostic
steps necessary to evaluate top-to-bottom streaks that appear when
copying or scanning.
Important! This is seldom a scanner hardware failure.
The main reason for this anomaly is debris or marks on the scanner glass that is used for Auto document feeder (ADF) page scans.
Printed or Scanned Page Illustration
Who should consider this article?
Any user of an MFP or All-In-One printer experiencing the following symptoms:
Think of it this way:
Suggested Diagnosis and Fix
Step Action 1 Locate the portion of the glass designated for ADF scans.
HINT: The glass location differs by model. This area is often separate from the scanner flatbed. Please reference User's Guide for more information if you are having a difficult time locating this designated area.
2 Perform a visual inspection for any of the following recurring culprits:
If... Then... Vertical lines appear only when printing... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear when you lay the page on the flatbed... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear on ADF-fed printed copies, but they do not appear on scan-to-network [e-mail, FTP, folder (PC), solutions]... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.
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