Question about HP Officejet Pro L7590 All-in-One InkJet Printer

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Will not clear paper Jam message, Makes horrible clicking sound

I have a HP L7590, I was printing a small piece of paper got jammed in the machine. I finally found it sitting in the right side of the printer where you lift up the access panel once you flip the lid. I hit o.k. it starts to go through the process of setting its self up. Right at the end there is this really loud clicking sound on the right hand side and the Jam message comes up again. I watched it with the lid up and looks like a sponge like piece is trying to do something but is not getting it done?

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  • robertgbell May 19, 2009

    I had gone through this step to clear the paper Jam. There is no paper jammed in the machine. The problem now is this clicking sound under the right access cover when you lift up the whole print tray. Something is not engaging properly and is giving me an error message. Sound like plastic poping.

  • robertgbell May 19, 2009

    I have already cleared any paper in the machine. It is the last part of the reset stage the slider goes all the way to the right and under the slider I there is this really bad clicking sound Plastic. I have watched it with the tray up and there is a sponge set into a small plastic frame looks like it is trying to move forward but isn't making it.

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U have broken a part in the paper loading mechanism that much is certain, u will need to pull the printer apart and find out what is damaged, but most likely the cost to repair the printer will exceed the cost to replace it, the printer is cheap, they make there money on the ink cartridges.

Posted on May 19, 2009

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Hi,

After a detailed research we were able to pull up the required troubleshootings steps to be done as proposed by HP. Bellow is the link :

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00839319&tmp_track_link=ot_faqs/top_issues/en_us/c00839319/loc:3&lc=en&dlc=en&cc=us&lang=en&product=3643612


Thank You

Posted on May 19, 2009

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