Question about Dell Office Equipment & Supplies
My scanner just suddenly stopped scanning. It pulls one page thru and starts the second page and stops. It says in the window "Updating Data Please Wait" then it moves from the scanner mode to the copy mode and nothing happens. What does this error mean?
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Posted on Jan 02, 2017
Turn the machine off and hold menu while turning it on and keep holding it while the machine starts up. This should go into maint mode.
When it gets into maint mode you can try 99 to exit. This is like a soft reset. Hard reset is hitting 01 in maint mode and then 99 to exit.
Let me know if this is helpful.
Posted on Jan 15, 2009
Hi there, just found this solution to work perfectly. i just freaked out for a moment with the same problem. Use this or just type fax and scan in your help function. Hope this helps!
Before you begin, make sure that you've installed your scanner on the computer and that the scanner is turned on.
Posted on Feb 06, 2009
SOURCE: Dell 964 scanner
First do your scan on Dell 964 scanner &printer. Scan to clipborad. You hear it scan but nothing happens on your computer. Go to control panel - scanners and cameras - scan profiles - find the document you have scanned, select it and click edit - click preview - in the left corner you will see in blue "How to scan a picture" click that, it will lead you to Windows Photo Gallery - there click on file and import from scanner of camera - it will scan there and your scanned pics will be in your picture folder :) Took me a while to figure it out :)
You can avoid all this and go directly to Windows Photo Gallery :)
Posted on Jan 05, 2011
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