Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: eror 1688 col blk
Are you using an aftermarket cartridge or one produced by Canon? I've had both success and failure with aftermarket cartridges. They are cheaper but sometimes that comes with a price: high failure rate. There might by plenty of ink in the cartridge but the chip in the front that the printer reads could have failed even though it's new. Try another black cartridge as a test. Here is a link to a site where this is explained in more detail:
Posted on Apr 24, 2014
Testimonial: "There is problem with my printer Canon PIXMA MX397 any time there is always the initial start error 5011 how to fix this problem"
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