Question about Dyson DC28 Animal Bagless Upright Vacuum
The carpet selector does not light up and will not change. The brush bar does not work but turns freely.
Hi Ken, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC28. To confirm what's causing the issue with the brush bar we'll need to take you through some quick diagnostic checks when you have your machine easily to hand.
So we can help further, please email askdysonUS@dyson.com with your full contact details and the serial number of your machine. One of my colleagues will be in touch as soon as possible to provide assistance.
Dyson Online Customer Support
Posted on Jan 03, 2014
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.
Posted on Dec 23, 2008
Your machine has 2 belts one goes clutch to brush roller second is motor to clutch.
You need to remove the clutch unit from the machine & replace the motor to clutch belt.
Its A lot to try and explain try this site for help.
Posted on Jan 11, 2009
Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.
Posted on Oct 04, 2009
That is an indication that the belts are worn, stretched or broken. You simply need to replace the belt. Here is a link to the belt(s) you need and a manual you can view:
Dyson DC07 Belts and Manual
Posted on Dec 05, 2009
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