Question about Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Carpet selector and brush bar

The carpet selector does not light up and will not change. The brush bar does not work but turns freely.

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1 Answer

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  • 2,572 Answers

Hi Ken, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. To confirm what's causing the issue with the brush bar we'll need to take you through some quick diagnostic checks when you have your machine easily to hand.

So we can help further, please email askdysonUS@dyson.com with your full contact details and the serial number of your machine. One of my colleagues will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com


Posted on Jan 03, 2014

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SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.

Posted on Dec 23, 2008

chrispurs1
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SOURCE: Brush on Dyson does not turn ....belt not broken

Hi.

Your machine has 2 belts one goes clutch to brush roller second is motor to clutch.

You need to remove the clutch unit from the machine & replace the motor to clutch belt.

Its A lot to try and explain try this site for help.
http://dysonmanuals.llc.nu/

Posted on Jan 11, 2009

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SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

Vac Belts
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SOURCE: The brush will not turn. It makes a grinding

It might be that the drive belt is stretched, broken or worn. It can cause the brush to not turn and it will make funny noises. I would try changing the belt. You can get a replacement here:

Dyson DC17 Belt

Posted on Nov 13, 2009

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SOURCE: Older Dyson 07 Animal, loud ratcheting noise on carpet setting

That is an indication that the belts are worn, stretched or broken. You simply need to replace the belt. Here is a link to the belt(s) you need and a manual you can view:

Dyson DC07 Belts and Manual

Posted on Dec 05, 2009

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1 Answer

White carpet height button flashes


Hi, it's Jack at Dyson.

DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

If you find it continues to flash, it would be worth checking the cleaner head to ensure there are no obstructions. It's also a good idea to remove any threads or hair from around the brush bar:

If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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White carpet height buttons flash


Hi there, it's Jack at Dyson.

DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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My dyson 33 's roller brush will not spin belt is in tact,i have suction with the hose and hand tools, just not when i am using vacuum reg


Hi Edna,

I am sorry to hear your brush bar is not spinning. If your brush bar is clear of all debris, it may be necessary to reset your brush bar. In order to do this please ensure your machine is turned off and unplugged. With your machine in the upright position please rotate the selector knob between the bare floor and carpet setting ten times, ultimately leaving it in the carpet setting. Please proceed to plug your machine in and power it on to determine if the problem is resolved.

If the issue persists please call our Helpline to speak with an expert:

US - 1-866-693-9766 or UK 0800 298 0298

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1 Answer

Dc41animal leaves obvious tracks on beige carpet


Hi Alan, it's Jack at Dyson.

Like all Dyson upright vacuums, DC41 Animal includes a motor-driven rotating brush bar. This includes stiff nylon bristle tufts which sweep into the carpet pile, agitating out dust, grit and stubborn pet hair. This will also have the effect of raising the carpet pile where it's been trodden down from daily use - this is what causes the tracks you've noticed. You can see how DC41's brush bar and cleaner head are engineered to work in the video I've attached.

It is possible to turn off the brush bar using the silver brush control switch next to the red on/off switch. However, the brush bar is an important factor in effective carpet cleaning and we would always recommend vacuuming carpets with the brush bar turned on - with the exception of delicate carpets or rugs.

It does sound like your machine is working correctly, in the way it was designed. I hope this information is useful to you, but if you would like some further advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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The bearing is bad on the end that turns hard. You will need to purchase a new brush roll assembly. If the roller is older that 4 or 5 years, it should be changed anyway. The brush strips that scrub the carpet loose their strength after many years of combing through the carpet, so it's a good idea to change it every 5 years or so.

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I had the same problem. I removed the brush from the machine. The brush should move freely when removed. If it doesn't move freely, pull the ends from the brush, both ends come off(one will have a rod fixed to it). I would suggest you clean the ends and the inside of where the ends sit on the brush. I applied a little grease on both end housings(inside end housing) if no grease available try washing up liquid. Put the brush ends back on the brush. I then spun the brush to check that it moved freely. It should move freely, if it does fit it back on the machine and it should be silent. If you cant get it to move freely I suggest a replacement brush. Tip: I used a blunt knife and placed it through the belt to avoid removal of the belt. Good luck. Cheers Jason

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1 Answer

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Make sure that the carpet selector is on carpet setting not bare floor. It only spins on carpet setting. If carpet setting is engaged and still doesn't work you need a new clutch assembly.

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