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PC Running on the HP Recovery drive vice normal drive (C:)

My computer had a virus, so it was restored. Well, somehow, it seems to be running on the small partition, or the HP recovery drive (D: drive on my PC), and it is running super slow. I need to get it running on the C: drive (NTFS), how do I do this? Also, it is not finding the two disk drives, so I can't even load the boot disk, XP, or anything else at this point. The drivers for them are there, but it cannot locate the actual drives. Help? Any advice at this point would be great. I am sure it has to be something really simple, but I just can't get to the right spot for some reason. Thanks.

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  • 7 more comments 
  • Charlie Flynt
    Charlie Flynt Oct 18, 2007

    Thanks for the quick response!  Awesome.  Nothing happens when I boot from the disk.  The PC still runs very slow.  When I go to System Info, she tells me there is only 2gb of memory when I have a 160gb hard drive.   

  • Charlie Flynt
    Charlie Flynt Oct 18, 2007

    Sorry about that.  The PC boots up normally.  The problem is that it is running from the recovery drive (D:) - FATS 32 - vice the normal operating drive (C:) - NTFS.

  • Charlie Flynt
    Charlie Flynt Oct 18, 2007

    As I said in my original Post, the disk drives are not being found by the system so I cannot even load the XP disk.

  • Charlie Flynt
    Charlie Flynt Oct 18, 2007

    No, I cannot load windows, etc. because the system is not seeing the CD-ROMs. 


    As for the booting process, at the restart, I hit the escape button and then requested boot from the HDD.  The PC did the rest.


    How do I delete the partition?

  • Charlie Flynt
    Charlie Flynt Oct 18, 2007

    Yes, but the PC is NOT READING the CD ROM drives installed.  It shows the drivers as being installed, but cannot locate the actual hardware. 

  • Charlie Flynt
    Charlie Flynt Oct 19, 2007

    Yes, it has the option for both cd roms.  I am not getting the option to delete partitions at all.  I'm really confused on this one at this point.  I have the cd roms working now, xp is running fine.  But, I still am running on the 2gb partition and I can't access the larger partition, which is my C: drive.

  • Charlie Flynt
    Charlie Flynt Oct 19, 2007

    Yes, both cd roms are htere as an option to boot from.  I have the cd rom's working now.  I finally got XP tp load and it is running.  The problem still remains that I am running off the recovery drive (D: drive) vice the normal drive (C: drive).  When I was setting up windows, it never gave me the option to do anything with the partitions.  Any suggestions on that one?  Thanks for your help also.  I do appreciate it very much. 


  • Charlie Flynt
    Charlie Flynt Oct 19, 2007

    Got it.  It is going now.  Appreciate the help.  I'll let you know if this is successful or not.


  • mterhune Apr 10, 2009

    The D: drive [HP Recovery] became the C: drive and when the recovery is run it installs Windows on a drive other than C. How can I change the [HP Recovery] back to D? Thanks for any help in the matter.



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I don't know if you have already solved this problem but you can do a destructive recovery from your recover drive which allows you to partition the other drive same as the CD though purpose of the recovery drive is to restore your computer without using the CD then you have to download all drivers for your computer because the cd dose not have the drivers unless you get a cd with drivers from the manufacter the recovery drive or destructive recovery erases all files and folders on the computer but keeps the operating system and restores your computer to the state it was when you first got the computer. if you had a virus and used a regular recovery that usually does not delete or correct the virus if the viruses in the main system files for future reference the system restore can do the job without using the recovery drive system restore comes with all computers by default and is in the all programs of your start are to get to it you click on start all programs accessories and then system tools in that category should be something called system restore using the system restore allows you to take the computer back a few days or up to three months depending on how your computer does checkpoint so if you get a virus within three days and restore computer back three days a personal styles will not be erased but all installed application in thoses three days will be deleted hope this helps

If you plan to use to recover drive you want advanced options and you want to select destructive recovery your hard drive will automatically be reformatted a partitioned and your os will be reinstalled to do this you want to turn on your computer as normal as soon as you see the manufacture logo such as dell Hp ect... Press either F10 or F11 on your computer whichever one pulls up your recovery menu once their select advanced options and destructive restore warning doing a destructive restore erases all user data except for the operating system and the program's that the manufactured gave you when you first got your computer in your computer will look at operate just like when you first got it hope this helps

Posted on Jul 28, 2009

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What happens when you try to boot from the disk?

I believe ESC is the boot menu button you press on startup, then what happens hen you boot from the disk?

Posted on Oct 18, 2007

  • 6 more comments 
  • Cameron Bradford
    Cameron Bradford Oct 18, 2007

    So you go into the boot menu boot from the disk, then it just is blank? Please be more descriptive on what it does..

    The harddirve, and memory are 2 different things.

    Hardrive stores files,etc..

    Memory is more for the system like Virtual memory,etc..

  • Cameron Bradford
    Cameron Bradford Oct 18, 2007

    Okay well I want to know wahat happens when you boot from your XP disk....

  • Cameron Bradford
    Cameron Bradford Oct 18, 2007


    ut you can load windows,etc..?

    Sorry to stay on this, but what process did you go through when booting from the disk? Just tell me how you did it.

    My thinking is if you can delete those partitions then install XP on the C disk from there.

  • Cameron Bradford
    Cameron Bradford Oct 18, 2007

    And there isn't a option for your CD drive....


  • Cameron Bradford
    Cameron Bradford Oct 18, 2007

    Sorry for the long wait... I had to go out of town for a while.

    What I was saying above, this is how I would do it.

    When you put your XP disk into the disk drive, and it closes. Then you turn your PC off and on, go into boot menu, and boot from the Disk, not the HDD(harddrive) then you go through the XP setup,etc.. then you get the point where it ask d you want to repair,delete,etc...

    You click setup windows then it displays your partitions the you delete all of them,(as long as you don't need them) then install XP on the one that you create after deleting the old ones.

    I'm still confused on what your disk is doing, if this above didn't help can you try to explain it 1 more time. Cause I have no idea to be honest what your issue is.

  • Cameron Bradford
    Cameron Bradford Oct 18, 2007

    I was thinking some more, in the boot menu does it even have an option for the CD-ROM?

    If not you may need to contact your Manufacturer.

  • Cameron Bradford
    Cameron Bradford Oct 19, 2007

    Ok, I'm beginning to see it more now.

    You did the recovery which is a total different interface then what I'm talking about.

    What we want to do is, get a Windows XP DISK it looks like this:

    We boot from that disk, NOT YOUR RECOVERY DISK that you used before.

    Then once booted from it will let us delete the partitions and then we create a new one, so its not on D.

  • Cameron Bradford
    Cameron Bradford Oct 19, 2007


    Alright, I'll be waiting (;



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1 Answer

How to reboot my CQ57 for free

Unfortunately, it is likely that your computer will encounter some form of system error, malware function or hard-drive crash that causes the operating system to become unstable.
To help computer users resolve these issues, HP includes the HP Recovery Manager in each Compaq Presario.
Use the Recovery Manager to recover your system without the need for any additional software CDs, technical support or repair service.
The recovery process should only be used as a last step in troubleshooting your computer, as all personal data files will be erased during the recovery.

Close any programs running on your computer and remove any unnecessary hardware devices that are connected to the computer.
Restart the computer. Press the "F11" key once your computer begins to start up again and before the Windows logo appears.
The HP Recovery Manager will automatically launch.
Click the "System Recovery" option and click "Next." Select "No" in the Microsoft restore window that opens and click "Next."
Select the "Backup Your Files First" option and connect an external hard drive or insert a blank DVD or CD to store the backup files.
Follow the instructions in the wizard to select the files you want to save.
Click "Next" to begin the restore process.
The Recovery Manager will reformat the hard drives and recover the system to a functional operating condition. - RestoreWithoutWindows
If your Compaq Presario has major issues, restoring it to factory defaults may be the best course of action.
There are a number of situations when completely restoring a computer to its factory settings is the best solution, including resolving virus infections and corrupt operating system files.

Back up all of your user data to a USB thumb drive, external hard drive or other device.
The restore process will destroy all of your data, so this is vital to do.
Turn on your computer and open your CD or DVD drive.
Place the restore CD that came with your Presario into the drive and restart your PC.
If you do not have a restore CD, you can contact Compaq to order one.

Allow the computer to boot up from the restore CD.
You will see a series of messages guiding you through the restoration process, as well as several warnings that all data on the computer will be erased.
Continue the restoration process, and follow the prompts as needed.
You may need to locate the license key for your version of Windows; that key should be located on a label on the top of the computer case.

Jun 22, 2013 | Compaq Computers & Internet

1 Answer


Your Compaq computer includes a recovery partition that allows you to restore your operating system in the event you get a virus or your hard drive crashes. Use the Compaq Recovery Manager to restore the computer to the factory operating condition. Only use the recovery method as a final step in the troubleshooting process as all the software and personal files stored to the computer's hard drive will be erased.

Click the "Start" icon and type "recovery" into the "Start Search" field. Click the "Recovery Manager" option that appears in the list of results. Click "Advanced Options," and click the "System Recovery" option. Click "Next" and the computer will restart into the recovery mode. Click the "System Recovery" option and click "Next." Click "Next" in the "System Recovery" window to launch the recovery process. The partition will reformat your hard drive and restore your Windows Vista operating system to the original condition
HP Support document System Restores

Feb 27, 2013 | Compaq Presario 5000 PC Desktop

2 Answers


It is asking for the recovery discs that should have been made in the event there was a problem with the recovery sector on drive D or the hard drive failed. The only option is go to contact customer support and the technical department to see if they can sell you the much needed discs.

May 08, 2012 | HP Pavilion a420n PC Desktop

1 Answer

It freezes

I am assuming that you have current antivirus protection on your system and are reasonably sure that you don't have any virus infection on your computer. IF you are not sure of this, I would suggest a program called Malware bytes, which is free from If you can, start the computer in safe mode (tap the "F8" key when the computer first starts, select safe mode with networking from the list. Get the malwarebytes program, install it, update, and then run a full system scan. A good free antivirus program is call Microsoft Security Essentials, it's free, but I don't think you can install it in safe mode. You will need to restart the PC normally before you can install that one. A quick search should lead you to Microsoft's website for the installation file.

At this point if the scan didn't return anything interesting I would try to use system restore (All programs/accessories/system tools/system restore) and choose a restore date that is perhaps a week old.

If neither of these options helps, I would run some diagnostic tools on your hardware, such as the hard drive, memory, and CPU/mainboard. Since I am guessing this is a fairly new computer, and since this might be a bit daunting for the average user, post back if you want information on running hardware diagnostics.

Otherwise, I would suggest backing up your files, (pictures, music, etc.) and then do a system recovery back to factory specifications. In this situation it would erase the hard drive as part of the procedure, so make certain you save all personal stuff that you want to keep.

Most computers use a recovery partition instead of giving you a system disc, so you would need to watch for recovery options when you first start the computer. I think on HP/Compaq it uses F11 as the recovery key. Look for this message when the PC first starts up.

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1 Answer

My pc will not boot it says esc to boot f1 to set up and f10 to system recovery and i cant get any farther than that it just freezes

It sounds like you may have had a operating system problem ie boot sector or a hard drive or drive controller problem.

When the computer boots the hardware tells it to look at a certain spot on the drie called a boto sector. This tells it how to load your operating system. Normally this happens so fast you may not see the blip on the light. If it has become corrupt or damaged then you get your error. This can happen from quite a few problems with the common being viruses or a drive problem.

You need to boot from a cd and run a drive repair suite such as symantics disk doctor (there are quite a few) these will try to repair this area and if successful will then be able to boot normally.

If the hard drive has a problem or the controller does then you would have to replace the drive or the motherboard. You can try f10 which will bring up a recovery menu. Usually your only options are a system restore which will wipe out everything on the drive but it will get it running again.

With it freezing on you it would seem there is a hardware problem. I would suggest that you take it to a local tech to get sorted out. They should also have the repair/recovery software on hand. Wish there were other options to suggest but I think this is past what can be helped without having hands on the computer itself.

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I have a HP Pavilion dv9720us notebook running Vista. Since I performed a system recovery it will no longer acknowledge the CD/DVD drive. I have tried several times to redo the system recovery but still...

Try following this, XP, Vista, and Windows 7 seem to run into this problem.
It will remove the high and low filters, forceing the machine to regenrate and it somehow finds the drive again.

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Custom made had a trogen and virus don't seem to have now according to latest scans,but had 90% of my pics wiped out plus some ms files. was told to restore with the restore disc not available. Can't...

It may be best to kill the Virus or Malware first on another PC by using a USB Hard Drive container or connecting directly to the Bench PC. The PC you use to do this needs to be on a PC that is not connected to the Internet and can take on a Virus... a Bench PC made for repairs. If your Hard Drive is that infected you could create more damage the longer it is running. Your Pics could be just deleted and mybe able to be Restored from the Recycle Bid or using a Data Recovery Tool... again from another Machine. if you do it youself... start with a new HD and reinstall fresh with all updates and virus protection. Add old drive and clean. See if the data is present on the old drive after clean.

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Emachine w3650 recovery disks....

The recover section will allow her to restore from the recover partion as long as the recover partition has not been removed.

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Wont boot up

Could it be the Boot Virus? I had the same issues. My co-worker was able to find the virus, which Norton could not. My PC is now running normal.

Sep 16, 2008 | HP Pavilion dv8000z Notebook

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Many things going wrong

It seems some thing is going wrong in your operating system. It might be caused by a virus or misshandling of your OS.
Anyways to overcome this problem HP gives you to make restore factory setting for your lap.

Restore the PC to original condition with the HP Recovery Manager Follow the steps below to use HP Recovery Manager to return your notebook to its baseline factory condition, then allow the PC to run all the setup programs.
  1. Press the power button to turn on the PC, and press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
  2. Click Advanced options , select the System recovery option, and then click Next .
  3. If the Recovery Manager can access the hard drive it displays a prompt to backup up user files before continuing the recovery. You may either backup your files, or skip the backup and recover the operating system.
  4. If the Recovery Manager cannot access the hard drive to fix the system errors, use the set of Recovery disks that you created to recover the hard drive to its original condition.
After the hard drive is returned to its original condition, restart the PC and allow the PC to run all the setup programs For more details you can surf the HP website Thanks Iqbal

Mar 23, 2008 | HP Pavilion dv6000z Notebook

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