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There is no way to recover a lost password without erasing the device.
First, turn your tablet off. Then, power the tablet back up by holding down the volume (either + or - ) and power buttons simultaneously. Continue holding the volume button until the screen says "Booting tablet in recovery mode." This will give you a picture of an Android. Tap the android, and you will be given a screen with several options. Move between the options with the + and -, and select with the power button.
Go to the option for Factory Data Reset and select it. Scroll down to Yes, and then the tablet will erase its memory back to factory settings. Once it has completed, select Reboot Tablet Normally.
After having this tablet in limbo for over a year now I decided to contact customer service again but by e--mail this time. First the sent me instructions to hard reset it. I needed to email them again because this unit does not have an outside volume adjustment knob, which I needed to press simultaneously with the power button for 5 seconds. To make along story short the unit is on it's way back to Southern Telecom in Brooklyn N. Y. for replacement!
Try holding the power button until it shuts off or prompts you to power off. If that doesn't work, try locating a reset button, if it has one, and press it with a pin or other small object. It can then be restarted and be back to normal.