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GE S/S Refrigerator model GSS20IEBWW auger not turning

I have a GE S/S Refrigerator model GSS20IEBWW
I tried your suggestion of removing ice bin and depressing ice dispenser lever. Ice auger will not move. I can, however hear the motor engaging. Any suggestions? We are an elderly retired couple living on social security so if we can fix this ourselves we would very much appreciate your help. thank you, Donna

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Take a hair dryer and heat the auger drive gear. These will sometimes get moisture on them and freeze up.
Turn the refrigerator off first. Then remove the ice bin. The "U" shaped drive will be in the back.
After you have heated it thoroughly, try to move the gear manually. Resume power and try it again.

Posted on May 19, 2009

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Posted on Jan 02, 2017

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