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My tesoar tablet wont turn off or unlock

My tesoar tablet won't turn off because i cant confirm to turn it off because the touchscreen is unresponsive.What do i do??

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I have my grandaughter tesoar tablet is frozen on the white screen with tesoar across the screen i need help


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let me know how you get on!

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Try this:

First, turn your tablet off. Then, power the tablet back up by holding down the volume (either + or - ) and power buttons simultaneously. Continue holding the volume button until the screen says "Booting tablet in recovery mode." This will give you a picture of an Android. Tap the android, and you will be given a screen with several options. Move between the options with the + and -, and select with the power button. Go to the option for Factory Data Reset and select it. Scroll down to `the Yes, and then the tablet will erase its memory back to factory settings. Once it has completed, select Reboot Tablet Normally.

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