Sounds like the counter balance is off on the washer. If you tilt the washer back underneath by the motor should be a large brick like block. Make sure it is fastened to the frame tight and if it is check to see if all the level adjustments on the legs are adjusted properlly to keep it from moving ,banging around when its spins in the spin cycle.
Many times there are tentions springs under the washer too to adjust the weight make sure one has not come loose.
Hope this helps
Joe
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