Question about Samsung Prostar 816 Phone

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Need to change the voice mail messages and don't know how.

We have a Samsung Prostar 816 Plus telephone system.

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For this problem and more view the attatched Video and there are plenty more helpful training tutorials on YouTube- search 'abbeytel' or visit, I really hopes that this helps

Posted on Dec 10, 2010


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Yes just put the caller on exclusive hold by watch this Samsung telephone system video. You can find loads more info on these phone systems at


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I have an 816 Key phone from Prostar in Black, does this have an ability to do an answering message? Thank You Todd J Wiggins

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You have probably inadvertently cancelled no answer call forward at the extension in question. You will need to know the port numbers for your voicemail but if you watch this video it will show you how to reset the call forward. There are plenty more handy tips for Samsung telephone systems at

Feb 04, 2010 | Samsung Prostar 816 Phone

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I am trying to reset the incoming voice message.

To reset your incoming Voice Mail;

To enter voice-mail, press your VM Key, the pass code will be set as default to 0000, press option 0, followed by 5 followed by 7. When you have got the message you require press the #. If you are changing your voice-mail message, you must press 3, delete the original message and reset the message followed by the #. Please watch the video attached if you go to there are over 60 covering lots of topics relating to the samsung dcs

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My office has the Prostar 816 phone and the manual is not detailed at all.. I needed to know how to change the time (due to time change) Our manual says #55 etc etc... Help me please!

To change the time on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming2.gif)
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3) enter in the year, month, day, day of the week, hours and minutes(the day of the week values are 1= mon. 2= tues. etc.)
press # when finished.

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Connect to voicemail with out having to be dirrected from main

Hi, dial in to your DDI number - when you here your greeting message dial *# followed by your passcode. have a look at the video uploaded or go to for more tips on your phone system.

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Can't connect to voicemail Samsung Prostar 816 Plus

This sounds like you may have a problem with the Voice Mail card, If you have sorted this I have uploaded a video for general usage tips for the Voice Mail. please visit to find out more info

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