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Restore my asus k53u web cam - ASUS Computers & Internet

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Hi Kusu,
This comes straight out of the manual for the K53U:

"Hardware Problem - Built-in Camera
The built-in camera does not work correctly.
1. Check "Device Manager" to see if there are any problems.
2. Try reinstalling the webcam driver to solve the problem.
3. If the problem is not solved, update the BIOS to the latest version and try again.
4.If the problem still exist, contact your local service center and ask an engineer for assistance."

To get to "Device Manager":

  1. Right click My Computer
  2. Click Properties
  3. Click Device Manager
  4. Look for Imaging Devices
  5. Click the arrow
  6. Right click the webcam
  7. If it says Disabled, click Enable
  8. If it says Enabled, click Update Driver Software
  9. Click Search Automatically for updated driver software - this will search the internet and your computer for the latest driver information.
  10. If that doesn't work, go to: http://www.asus.com/Notebooks_Ultrabooks/K53U/#support
  11. Select your operating system, eg. Windows 7 32bit or 64bit, Windows 8 32bit or 64bit. Look through the list and see if the driver is available.
  12. If not, your next option is to go to: http://support.asus.com/download.aspx?SLanguage=en&m=K53U&os=30
  13. Scroll to and select utilities.
  14. Look for version V3.1.1, Description: WebCam Utility.
  15. Click the Global ling with the green disc on the left hand side.
  16. Once downloaded, open and install.
Hopefully that solves the problem.

Posted on Jan 05, 2014

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