Question about VeriFone PCCharge Pro Full Version for PC

3 Answers

PC Charge pro 4.4 windows 98 (yes 98) we are getting an error 3022 (when authorizing or settling a card) it reads-The changes you requested to the table were not successful because they would create duplicate values in the index, primary key, or relationship......... We did not make any changes. We were told to try to change the transaction number by going into setup

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  • julie2880 May 19, 2009

    Wow thank you so much for your prompt response.



    I know a little about computers, but I am not that savy unless this is sounding more difficult then it is. I don't know how to found the table the form is bound to, to check which field is the primary key. How do I do that?

    .



    If you can give me some idea on how to set the primary key tables to be an AutoNumber datatype that would be great.



    Thank you.

  • julie2880 May 19, 2009

    I understand I have to change/fix the primary key. What I don't understand is how. There is nowhere in the pc charge pro software under setup that shows primary keys or tables or anything to allow duplication. or to give me any indication what the primary key is. There are tabs to repair and compact the database (which didn't work).

    So how do I know what the duplication is? How do I access this table?

    Can you help with these questions? Thank you.

  • julie2880 May 19, 2009

    I do not have design view and I did not create the database so I do not know what field the primary key has been set. I guess I will keep looking for solutions.



    Thank you.

  • julie2880 May 20, 2009

    Chris



    Thank you for your help. After looking at this and trying to resolve and unfortunately getting no support from pc charge because the software is so old, we decieded that we might make a back up of the old database and just create a new one because there is this feature in the software (not really sure yet). It might be a lot of hours entering all our information but it looks it might be the best solution until we are ready to upgrade$$$ to a whole new system.



    Thank you.

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Yes the last solution is correct. In detail the version you have is 1 NON Compliant and you can get your merchant account account down and 2 the harsher one is fined for not using current versions.

I would recommend a New cost effective computer with windows xp or xp pro then the new version of software is roughly around $240 and $270 depending on how much commision your provider wants to make. Or run the cards via an online gateway such as www.greenlightpayments.com.

Reason being that the older versions stores card holder data if your computer gets hacked you are held accountable for each fraudulent trans that happens on your customers cards.
READ THE FINE PRINT OF YOUR MERCHANT OPERATING GUIDE.



Posted on Jul 14, 2009

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  • Master
  • 696 Answers

Hi,

although like every other expert on this site I'm a bit rusty on any POS solution for 98, I did spend several years working in hotels using similar systems.

For a quick review when you tried to set the numbering routine you likely picked a number which had already been used in the database. Assuming I've got that part right, short of being able to open, understand and edit the database there is no easy solution that could be resolved through simple forum advise.

That being said you've been at this for more than a couple hours now and obviously we're all too rusty to guide you through "blind". The simplest solution in this case and likely the fastest would either be to send the database file to PC Charge for correction assuming they're even still in business or to restore yesterdays backup and simply re-enter all of todays transactions to update the database properly. The only drawback to this is, if my memory serves, PC Charge will attempt to reprocess duplicate billings as you re-enter.

Since the problems I was dealing with prior to Y2K most systems have built in reconciles that watch for this activity and remove the duplicates, but you may have to manually adjust the entries or even ring them through as cash and make the correction in your GL once your done for the day to avoid the duplicates.

Needless to say the fastest way to resolve the issue is simply restore yesterdays backup file, role the date ahead to today and re-enter the days transactions(cash method or otherwise).

Let me know if this will work for you, if not I'll try to shake off a bit more rust and find another solution.


Chris

Posted on May 19, 2009

  • Chris
    Chris May 20, 2009

    Yup,



    I've worked through this decision with lots of people on lots of ocassions. If you don't plan on spending the money for a new version it seems the restore and re-enter option will be the best. I have seen a lot of people upgrade over the years though just to get out of todays current jam.



    Won't fault you for either decision, they both have good reasoning behind them.



    Good luck with the re-entry,





    Chris

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  • Master
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Hi there,

Your primary key has to be unique, and that's why you are getting the error as you are trying to enter a primary key value that already exists in your table.

Check the FF:

  • Take look in the table your form is bound to and check which field is the primary key, then check which control on your form is bound to that table field.
  • When you're trying to enter a new record, that's the field that will be generating the error if you've entered a value that already exists.
Generally you're better off setting the primary key of your tables to be an AutoNumber datatype which will get rid of your error. You can set your current PK to Indexed (Allow Duplicates) in the table field properties.

Let me know for further clarificatiuons

Posted on May 19, 2009

  • micromaster
    micromaster May 19, 2009

    You can set your current PK to Indexed (Allow Duplicates) in the table field properties.

    Just change the field properties, for not preventing the PK to duplicate.

    Hope this initial info/idea helps. Kindly rate this solution

    Thanks.


  • micromaster
    micromaster May 19, 2009

    you can access it on the design view options. just select the field name that you have set the primary key. you have to options set it Autonumber / with duplicate enable.

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