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Xerox phaser 8500

Printer wont print and control panel says to put cyan ink in but wont change to anything else except the printer info could not having ink in one color stop printer from working

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  • 317 Answers

Did you install the cartridge correctly? Sometimes (and it does happen frequently), is that when installing a cartridge, often you forget to remove the plastic strip that separates the toner from the inner drum, check for that.

Posted on Dec 30, 2013

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Posted on Jan 02, 2017

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SOURCE: Phaser 8500 cleaning page

You can't. Just simply stated. It is the way it's designed.
Per Xerox below

NOTE: The automatic printhead cleaning cycle cannot be disabled.
The printer performs automatic printhead cleaning cycles to remove air bubbles or foreign matter that can cause a printhead jet to malfunction. An automatic printhead cleaning cycle is performed when the printer is first powered ON, or if the ink has cooled to the point that a cleaning cycle is required.
Powering OFF the printer longer than 3 or 4 minutes will also cause the printer to perform a printhead cleaning cycle when the printer is powered back ON, which uses ink. To minimize ink consumption, keep the printer powered ON at all times.

Posted on Dec 07, 2007

  • 2072 Answers

SOURCE: How to turn off the cleaning page feature in Xerox Phaser 8500

Actually what is happening is your machine is going into the power save mode and staying there for a long time.
What happens then is you get a full warmup. When the machine warms up, it will turn on the compressor and drain the resivour because Xerox wants a "fresh": supply of ink in the print head.
Its excruciatingly expensive and wasteful.
Here is something that can help. I am not sure you can completely disable the energy save mode. Thanks Al Gore...
NOTE: To save energy, the printer enters a power saver, low-energy consumption mode after a predefined period of time since its last activity. In this mode, most printer electrical systems are shut down. When a print job is sent to the printer, the printer enters the Warm-up Mode. You can also warm up the printer by pressing the [OK] button on the Control Panel.
If the printer is going into Power Saver mode too often and you do not want to wait while the printer warms up, increase the length of time before the printer goes into the Power Saver mode.
Modify the timeout value:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Printer Setup] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Printer Controls], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Power Saver Timeout], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select the required timeout value (30 - 240 minutes), and then press the [OK] button.

    NOTE: Select a larger timeout value to extend the length of time before the printer goes into the Power Saver mode.

  5. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen

Posted on Dec 18, 2008

  • 32 Answers

SOURCE: Xerox Phaser 8560 Color not correct

the problem is not with the printer but it is with the ink that might be damaged, this is located inside the printer

Posted on Dec 01, 2009

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Xerox 8500 phaser prints brown tint


Most likely the cyan ink is burnt. If the ink sticks are left unused (printing more black than color, this will happen.

Print the test pages for PQ troubleshooting from the control panel and examine each print. Cyan will probably have very dark streaks down the page, magenta should look normal, and yellow also will have dark stripes. You need to replace this burnt ink, and the only way is to print. From within paint (or similar accessory in other OS) Create a full page of cyan, and print about 100 - 200 pages, or until the cyan starts to clear up. Yes it is a waste, but much cheaper than a print head, Do this for yellow as well.

Apr 15, 2014 | Xerox Phaser 8560DN Laser Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473


You don't have to take all the printer apart just the ink loader. Which is held mostly by the side covers. Get a flat head and break down the peaces left over on the cyan ink and flip upside down the ink loader and that should make it work again with no problem.

Jul 30, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8560dn says it is out of Cyan ink, but it is not.


The inksticks are probably jammed in the slot. If you're using non-Xerox ink, an error reset is required. Since the non-Xerox ink sticks are not the right shape (since the shape is a registered trademark), they don't always trip the sensors when they come down the chute.

Jun 05, 2009 | Xerox Phaser 8560DN Laser Printer

1 Answer

Xerox Phaser 8500 Pause


Go into Control panel, Open the Printers/View installed printers.

Right click on your printer, and remove the "Pause Printing" check mark.

Jan 19, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

XEROX 8550 DP ERROR Message 09,035,43; 10192


That is a cyan, ( blue) ink stick fault. What is happening is that the cyan ink sticks are not advancing down the ink loader properly.
Open the area where you load the ink and you probably have a cracked, twisted or otherwise stuck ink stick, the code you are reporting specifically refers to the cyan sticks. If you have to remove them, take a screw, a drywall screw is best, and twist it into the sticks and slide it back and out, then replace them or add new ones. But thats your problem.

Oct 29, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Phaser 8550 cyan doesn't print


If you go to the Xerox.com site and click support and drivers. enter phaser 8550 and there is a printhead update you need to get, You have to fill out a form.
That may be your problem since there is no fault code.

Apr 13, 2008 | Xerox Phaser 8550DX Laser Printer

3 Answers

Xerox Phaser 8500 color issue


In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head.
When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.

Apr 07, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

HELP!!! Phaser 8500 Error 09.035.43:28534


That is a cyan ( blue) ink stick count failure.
Look in your ink loader. First just try opening and closing the lid.
Then look for gaps in the cyan sticks. Most likely one is broken, cracked or otherwise jamed in the slot.
If you have to remove them, take a screw and screw it into the ink stick then slide it up the chute and out, then reload.
Hopefully someone didnt try to add or cut up a stick from a differerent phaser.
Thats your problem. Just a stuck cyan ink stick.

Mar 24, 2008 | Xerox Phaser 8500/DN Printer

4 Answers

XEROX PHASER 8550


Do you have the operators manual? Run it through a cleaning cycle. Also Xerox's website will guide you through some maintenance steps. If you are using generic wax, you may have clogged the jets.

Aug 02, 2007 | Xerox Phaser 8500/DN Printer

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