Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Scanner failure When try to scan or fax from my feeder and from the flat bed it sounds as if the motor revs real high and stops. then 'Scanner failure' message comes up where I have to turn off the unit then back on. I am out of warranty, not by much, and HP had me to a semi-reset but did not work. I can copy from the flatbed but not fax from flatbed. Brian

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Re: Scanner failure

Another option is to get checked by a non-H.P technician (as it is already out of wtty), he might be able to fix it at nominal cost.


If nothing.....get a new one......

Posted on Oct 20, 2007

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Re: Scanner failure

You can copy, but not scan or fax from the flatbed...

You can copy, but not scan or fax from the feeder...


Am I reading this correctly?

Posted on Oct 19, 2007

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Hello, I have an HP OfficeJet 7310 all-in-one print/scanner/fax etc. I purchased about two years ago but don't use very often. Yesterday while I was trying to send a fax I received a loud winding-up...

I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.

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Hp officejet 7410 fax failure

Had the same problem as everyone else here - would copy fine but faxing or scanning resulted in the "whizzzzzz" sound (with or without the sheet feeder) and a mandatory reboot.
I followed the suggestion of moving the scanner head to a different part of the drive belt and it works fine now (at least until that part of the belt wears down!). Here was the procedure - it took about 10 minutes.
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  3. Lift the scanner head until it comes off the guide rod and disengages from the drive belt.
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  5. Replace top and all screws, pop control panel cover back into place.
  6. Rejoice in saving yourself lots of $$ and preventing more junk from entering the landfill!

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