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No items installed or visible

I have an Alcatel One Touch 5020A - MPOP with Android Firmware 4.1.1. Everything was working fine, I had bought several items (themes and emoticons), but suddenly I couldn't see the items I buy, receive as gift or even the ones my friends send me (including those themes and emoticons). When someone send me an emoticon in a chat I just get a loading blank image, and the ones I buy doesn't get downloaded. I have tried using 3G and Wifi. Thanks in advance for your support.

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Try to either revert back to the previous firmware or update to a new one. Also try to power it down, take out the battery, re-install the battery and power back up, then try to access your themes.

Posted on Dec 30, 2013


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