Question about Office Equipment & Supplies
I have HP LaserJet 2015n that will only print after a power cycle. The jobs send to the printer as normal, but the printer does nothing. When the printer is then turned off and on the previously sent jobs print out. The printer is connect to the network via a computer. This problem occurs no matter what computer I print from.
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Posted on Jan 02, 2017
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Aug 20, 2010 | HP LaserJet P2015n Printer
Thank you for contacting FixYa with your printer inquiry.
The LJ4015 Series printers are the latest upgrade of HP's most
reliable LJ4000 series printer. . 49.xx errors are usually firmware, formatter,
or sometimes print-job related.
The first step in troubleshooting this error is to isolate the
printer from any computer source - disconnect from any I/O ports, Network/USB
etc... Power cycle the printer. Does the error still report? If NO then an
application may be causing the error, try to isolate the file causing the
problem. Clear any pending print jobs. If YES then Firmware/Formatter most are
the problem. The newest firmware is
version 04.046.2A released in early September.
Critical Firmware Error.
Causes are invalid print commands, corrupt data, invalid
operations or even a bad formatter.Power cycle the printer. Press STOP to clear
the print job from memory.
Power cycle again. Try printing something from a different
software program. If it works, print the job that failed before. If it still
fails, repeat the power cycling again and then print something using the
failing program but a different file. If it works the file that failed before
If it fails no matter what you print, your printer has a hardware
problem and would suggest going to HP for warranty. Try updating the firmware.
Formatter issue. I would attempt a cold reset if that doesn't
resolve it then you are going to have to replace the formatter.
How to cold reset a P4015
Turn the machine off (Remove
the Jet Direct Card - Retains IP Address)
If the machine still comes back to the 49 error after the reset
the formatter will need to be replaced. Formatter Part Number - CB438-67901 for
HP LaserJet P4015x (HP CB511A)
Hope this helps. Please keep us updated and remember to rate this
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