Question about Fargo DTC500-LE Card Printer
My DTC 500 LE ID printer was newly installed and each time I want to print a card it show on the printer's screen:
Card Hopper Lift
Please I need assistance
SOURCE: Feeders rolling backwards
It sounds like the encoder settings are incorrect. See if the settings on the printer LCD panel match up with the options the printer physically has. On the display panel, press Menu> Setup Printer> Encoder settings> to see if it says "none" or "yes" for each of the options as you scroll down. When the printer has any one of the encoders physically installed, the mechanical direction of the drive train is reversed. The display settings correct for this by reversing the direction of the motor.
Posted on Aug 15, 2007
I think the problem is in the printer definition. Perhaps the software is calling for the output to be duplexed. The printer does not have a duplex installed so it creates the error. On the other hand, if the printer does have the duplex option, then you are looking at a printer problem.
Posted on Jun 11, 2008
SOURCE: card hopper jamming
Could be that your cleaning unit is not installed or is old. Or, it could be too few cards in the card hopper. You could apply a little weight to the cards in the hopper to see if that helps. And/or try changing out the cleaning cartridge.
Posted on Oct 16, 2008
Go to the manufacture's website to see if there is an owners manual hat ou can download; if that doesn't work Google the manufacture name and problem, you'll get directed to User's Groups, and should (hopefully) get the answer there.
It's a bummer having to use that approach, but there's a load of internal things to be messed up, and that can be done too easily.
I hope this works out for you.
Posted on Sep 13, 2009
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