Question about Western Digital 500GB My Book World Edition 500 GB Hard Drive

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It is not being recognised by the computer. Has a malfunction

The device is not being recognised by the computer. Gives a mulfunction error.

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  • ann_mbach May 20, 2009

    US Devie not recognized. one of the USB devices attached to this computer has malfunctioned, and windows does not recognize it.

    I am using windows XP.

  • davemitch
    davemitch May 11, 2010

    What is the error message you see on plugging in the device ?
    Which Operating System are you using ? (Windows XP, Vista, Home/Premium etc. )


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  • 16 Answers

Firstly, it's recommended that you make sure every one of your motherboard drivers are completely up-to-date, but you probably already knew that.

In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to 'wake up' properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help.

Run regedt32.exe and navigate to;

HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Services\Usb

Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC.

Posted on May 20, 2009

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