Question about Office Equipment & Supplies
I have an oki 321dn that had a paper jam code 382. I have removed the paper jam as directed on the oki website - as it was under the drum - but it still flashes attention with OPEN TOP COVER 382: PAPER JAM displayed on LCD screen.
Posted by Anonymous on
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Posted on Jan 02, 2017
Found solution myself.. The paper sensor arm with flag and sensor was missing from the exit side located on the fuser assembly.. Customer apparently broke off prior to calling for us to repair. Solution-replaced fuser assembly clean and tested works great
Posted on Feb 07, 2008
Remove the fuser and examine it closely (Note: the fuser gets extremely hot. Wait until it has cooled completely before touching it!) Paper or a paper fragment might be balled up inside it.
Even just re-seating the fuser might clear the sensor that is reporting this jam.
If the printer continues to stall with this error code, even though there is no jam, it could have a faulty sensor. This would have to be repaired with a service call...
Posted on Mar 06, 2008
SOURCE: oki c5250n paper jam
Unfortunately this may require and engineers visit. If you pull down the MP assembly by using the handle in the middle at the front of the printer you can then see a small "gearbox" at the right hand side of the transfer belt. This is common to feeds from both trays and could be worn. If you remove tray 1 and temporarily tape up the sensor arms to fool the printer into thinking it has a full tray installed, you can the test, by applying a little pressure to the feed roller, to see if it positively moves forward or if you are able to stop it turning. On a brighter note, you may just need new rollers instead of cleaning them.
Posted on Apr 18, 2009
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