I get 5100 or 5C00 errors when trying to print
It's a purge unit(QM2-2024). Either tiny jammed piece of paper, or the gear is out. New part is going to be at least 50 bucks, then labor.
Try this to reset the error.
1) Close the print head cover, and turn off the printer. While pressing the Resume/Cancel button, press the Power button. (Do not release the buttons. The LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (Do not release the Power button.)
3) While holding the Power button, press the Resume/Cancel button three times, and then release the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.) During initialization, the LED blinks in green.
4) When the LED stops blinking and lights in green, press the Resume/Cancel button the 4 times. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.)
5) Press the Power button. The LED lights in green, and the selected function is performed. (When the operation completes, the printer returns to the menu selection mode automatically.)
6) Power off then back on and test.
Hope this was helpful.
Positive Feedback ALWAYS welcome :)
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