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Hi I have an HP PS 1507 printer which has just experienced a paper jam. I managed to pull out most of it via the front opening. But I believe there is still some residual paper trapped inside. The printer is old and not used often and I have lost the handbook so am at a loss to get into the back to try to clar anything else inside. Can you please help me? Regards Don Harrod. fabnob@bigpond.com

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  • fabnob May 19, 2009

    Hi I was able to get the rear door open and it all appears clear. But when I switch it back on and offer it paper the paper goes in but you can hear it getting stuck somewhere inside.

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Paper jam can occur for several reasons. Here, I provided you some links that has step-by-step instructions (with pictures) that would help you fix your printer:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu00697&lc=en&dlc=en&cc=us%E2%8C%A9=en&rule=8730&product=90764

And:

http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=uk&docname=c00312714

The first link is the most useful instruction.

Have a great day!

Posted on May 19, 2009

  • Melvin Ramos
    Melvin Ramos May 19, 2009

    Try to clean the paper feed rollers. Make sure that there's nothing even a very small piece of paper on the paper feed rollers. If same problem occurs, I believe hat you may try power cycling the printer.

    Here's how to power cycle it:

    1. Turn the printer off.
    2. Unplug the power cable from the power outlet.
    3. Leave the power cable unplugged for about 5-10 minutes.
    4. Turn the printer back on.

    IF you will get the same problem, it would be best to contact the printer manufacturer for second opinion.

    Thanks.








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Tip

Paper Jam Error on HP Printer




Paper Jam is the most common issue in all the HP Printers ( Officjet, Photosmart, Deskjet Printers )

What Causes a Paper Jam ?

  • Paper thickness.
  • Room temperature OR due to Dust in atmosphere or the room.
  • Paper pulled out in a hurry and paper pieces stuck in Rollers or Carriage
  • Could be Hardware Failure
NEVER PULL THE PAPER STUCK IN THE PRINTER FROM FRONT SIDE OF THE PRINTER ( unless the paper is 3/4th visible in front view if you open the printer front panel door )

Follow the instructions below to resolve Paper Jam issue.
  1. Turn off the printer.
  2. Open the rear access door ( or duplexer )
  3. Check for any bits of paper stuck, if so, remove them.
  4. Open the front access door where you see the cartridges.
  5. Check for any paper pieces, if so, remove them.
  6. Take a lint free cloth. Little bit Damp ( use water )
  7. Clean the Rear rollers pushing it upwards and close the door.
  8. Close the front access door.
  9. Connect the power cord and power on the printer.
  10. It should be ready to print/copy/scan/fax.
To clean the duplexer ( 2 - sided printing device ) remove the duplexer and clean the rollers you find inside.

If the above steps do not solve your problem, you printer needs repair. Contact HP. ( 1-800-474-6836 )


If the printer is In-Warranty please contact HP for replacement. HP may charge for repair for Out of Warranty printer.

Find the Video below for paper jam cleaning

..
Regards,
Ron

Your rating will help us improve the service we provide

on May 20, 2011 | Office Equipment & Supplies

1 Answer

Paper jam


Hi......................
How to Clear a Paper Jam on an HP Inkjet Printer?????
Paper jams are among the most common problem with HP inkjet printers. Follow these instructions to learn how to clear a paper jam so you can get back to work.

Instructions Things You'll Need
  • HP inkjet printer
    • 1 Disconnect the power cord from the back of the printer before you begin. With the power disconnected, you will protect yourself from being shocked. This is an important step when you are fixing any type of electronic device.
    • 2 Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.
    • 3 Look for paper through the opened back panel. Remove any paper you find jammed.
    • 4 Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.
    • 5 Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go back and do that now. Look for paper that may be jammed in this area of the printer.
    • 6 Remove any paper you find jammed here. There will be resistance from the paper feeder, so pull slowly or the paper will rip and create a more serious problem.
    • 7 Close the front access panel. Make sure that it latches back into place.
    • 8 Plug the printer in and attempt to print again. If you can print successfully, you have removed the paper jam.


Hope this will helpful to you...................
Good Luck.............

Sep 24, 2011 | HP DeskJet D1460 InkJet Printer

1 Answer

How do you clear a paper jam in a hp ps 3600?


Open the machine by tilting the whole scanner backward. The lid will open if you pull upward on the front facing edge of the printer. You can now access the inside and see the paper you have to remove.

Apr 28, 2011 | HEWLETT-PACKARD HP Photosmart Printer...

1 Answer

Paper jammed when loading paper, don't know how to clear jam


Hi,
Welcome to FixYa.
To clear the paper Jam, follow the steps below.
1. Remove all loose paper from the paper In tray.
2. Do not pull paper jam from under the front cover.
3. If there is more than one sheet stuck in the printer, remove the paper sheet at a time.
4. Make sure no scraps of paper are stuck in the printer.
5. If there is open the door at the back of the printer.
6. Pull the jammed paper out of the printer.
7. Check again to make sure no scraps of paper are stuck in the printer.
8. Close the back door.
9. Restart your computer.
Hope this information will help.
Thank you for using FixYa.


Mar 24, 2011 | HP Photosmart 2610xi All-In-One InkJet...

1 Answer

Printer Jam in HP CM 312 nfi mfp in output tray path. Can see paper from the front but you are supposed to be able to clear from the back. No one seems to be able to figure out. Please help.


Hi there.If the jamed paper didn`t reach the back of the printer then you need to open your front cover and pull out the toner cartridge and you can pull the paper from there.Grab the paper in the middle and pull it out slowly or you may broke the paper and the things will get serious.If the paper has reached the back of the printer, open the back cover of the printer, pull down the green levers of the fuser to release the paper and pull it out.If you need any futher help please replay.Thaky for using Fixya!

Dec 14, 2010 | HP Laserjet CM 1312NFI Color Printer

1 Answer

Screen says carriage jam. can't find


Hi there

Follow these steps and your problem will be solved

* Turn off the printer by pressing the Power button

* If the optional HP Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.

* If the optional HP Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.

Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.

If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.

If the paper did not come part way through the front of the printer, try removing it from the back of the printer like this

1 Remove the paper from the In tray, then push in the catches to release the in tray.

2 Open the In tray to a horizontal position.

3 Gently pull the jammed paper to remove it from the back of the printer.

4. Before you lift the In tray to close it, make sure it is pushed all the way to the right on its hinges.

5. Lift the In tray up until it snaps back into paper-loading position

Open and close the pen door on the front of the printer to make sure it is securely latched.

Good luck

Apr 23, 2010 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

How do you clear paper jan ml2250


The tips for removing paper jam are basically universal for all laser printers so here is what I would do.

1) Open front cover remover toner cartridge, check for & remove paper. Reinsert toner and close front cover back up upon completion.

2) Pull paper tray / paper out and check for paper stuck in input paper area

3) On top backside of printer you should find a door that opens up to allow access to backside. Open this up and pull any paper out from within there.

There should not be any need to unscrew any screws and I would not recommend doing so to remove paper.

You should always be able to remove paper jam via openable doors.

I believe these steps should relieve the problem, if not please let me know & I will be glad to assist further.

Scott

Feb 19, 2010 | Samsung ML 2010 Laser Printer

1 Answer

My printer experienced a paper jam. The paper was pulled out from the front instead of the back. Now it is showing that there is a carriage jam. How do I fix this?


HELLO

Please follow instructions here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00107909&cc=us&lc=en&dlc=en&product=79477

Oct 15, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Paper jam


Hello

Please follow all steps here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00310229&cc=us&lc=en&dlc=en&product=91472

Apr 20, 2009 | HP OfficeJet 7110 All-In-One Thermal...

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