Question about Compaq Presario Notebook

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Internal modem on my lap top doesn·t work

After a restore sesion modem can not be connected. The messaje "AT # CLS= ? modem is ESS ES 56 CVM PI Data Fax Modem Voice" appears

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  • ingpueblito May 19, 2009

    modem had been working properly up to the restore sesion

  • Chris Hingee
    Chris Hingee May 11, 2010

    Have a look in Device Manager and check if the modem is enabled and working.

    If not reinstall the modem driver.

  • Chris Hingee
    Chris Hingee May 11, 2010

    Have you installed the driver for the modem?

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What type of compaq is your laptop? If it is a HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario v3000/v6000 series Notebook - HP has a limited warranty service. Also the F500 series is included. The wifi has disabled itself on these laptops and hp is aware of the problem. The wlan usually will not come back on after the computer restarted. Also they list some updates and trouble shooting to do prior to giving them a call. You will have to try the trouble shooting before calling them. The hp support will also make you go through some trouble shooting and if that doesn't work they will verify if your laptop series is eligible for the enhanced repair due to the hardware issues that they are aware of. Because of the hardware issue HP has extended the warranty from 12months to 24 months on the above series. Here are the websites:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277
and
http://search.hp.com/query.html?cc=us&lang=en&la=en&qt=limited+enhancement+programs&hpr=http%3A//bpr.hpordercenter.com/hbpr/M14.aspx

Posted on May 25, 2009

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