Question about Gestetner DSm620 All-In-One Laser Printer

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Horizontal line on dsm 620 printers

On regular interval

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Check the drum or scanner glass both the ADF and platen or can be the fusing unit hot roller problem

Posted on Jan 02, 2014

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Posted on Jan 02, 2017

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Manual guide for aficio copier dsm 620


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This is a critical issue, for which I need to post long texts and we might need to communicate at regular intervals for which the direct service is very limited to answer to such issues.


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I am getting horizontal lines on the printed page. the quality of the print if fine for the exception of the three horizontal lines. The first line is about one inch from the top of the page, the second...


Regularly spaced horizontal lines suggest that there is a defect on the drum in the printer. I would suggest changing the drum to see if that will fix the problem.

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Horizontal lines and smudges across the page at 1.5" intervals down the page.


Judging from the distance between the lines, you probably have a defective cartridge. Smudges are generally caused by a defective fuser, which means it's time to send the printer out for repair.

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Samsung ML-2010 Mono Laser Printer leaves unwanted marks on page.


if older printer or well used printer (All laser printers if they have print quality issues - it is mostly either the toner or the fuser). the only way to tell is get (borrow) a toner and see if problem is the same or remove the fuser (the hot thing in the printer) and see if the "ironing" unit or fuser rollers are dirty or worn out or scratched

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1 Answer

Horizontal streaks on pages


Streaks at 2.82 inch intervals: Horizontal marks at this interval are the result of a mark on the fusing roller of the printer. In some cases, these marks can be cleared up by running a cleaning page through the unit. Laser Printer Cleaning sheets can be purchased at your local printer/office supply store. If the marks persist, this can indicate a more serious problem with the fusing roller that would require service attention.

Streaks at 3.74 inch intervals: Horizontal marks at this interval are the result of a mark on the image drum of the printer. There is no way to repair a damaged photosensitive image drum, so in the case that it is scratched or otherwise damaged, the entire CRU (toner/drum cartridge) would require replacement to clear up these marks.

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