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Phaser error codes

I figured out how to perform the Phaser 8550 Jetstack Left Heater Test and wrote down all the codes, however, I cannot find anywhere where these codes can be interpreted to make sense of the readings and determine if I have to replace the printhead? Can anyone dicpher these codes or else direct me to a web link that gives this information? CODES ARE AS FOLLOWS: 1. RO:123,8022 2. R1:128,4565 3. R2:470,8927 4. R3:0,2603 5. R4:104,000 6. R5:122,6926 7. R6:128,7906 8. R7:16,000 9. R8:16,8209

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  • consumerworl Dec 29, 2013

    The original code was 13,138.42: indicating that the Printhead left jetstack heater took too long to reach its setpoint. The code means this could be do to improper room temperature or bad wiring or grounding. The temp and wiring/grounding seem fine and within specifications. I then tried running a Left Jetstack temperature test which provided codes that I cannot interpret. CODES ARE AS FOLLOWS: 1. RO:123,8022 2. R1:128,4565 3. R2:470,8927 4. R3:0,2603 5. R4:104,000 6. R5:122,6926 7. R6:128,7906 8. R7:16,000 9. R8:16,8209

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Eat it

Posted on Dec 29, 2013

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 2072 Answers

SOURCE: Error: Left Jetstack Heater

wholesale the print head is $450. Statr from there and go up.

Posted on Mar 20, 2008

  • 81 Answers

SOURCE: phaser 8550 error 19,004.40

The printhead was installed in another machine and the codes do not match. You need to manually sync them. Here is the procedure:

Manually synchronize the Printhead and Electronics Module codes.
NOTE: The Printhead and Electronics Module codes should synchronize automatically when a new printhead is installed. If a 19,004.40 error occurs, it is possible that the replacement printhead was previously installed in a different printer. After manually synchronizing the Printhead and Electronics Module codes, be sure to test the new printhead for print quality defects.
To manually synchronize the codes;
1). Power OFF the printer.
2). Disconnect the printer from external devices (A/C power can remain connected).
3). Locate the "Factory Only" port on the electronics module (located between the PS and PE lights (Figure 1).
4). Use a Hard Disk Drive (HDD) jumper (Figure 2) to short the top two pins.
NOTE - If a HDD jumper is not available, use another conductive item, such as a screwdriver, to short the pins. Use caution to avoid contacting the surrounding frame, as this may permanently damage the Electronics Module.
5). With pins shorted, power ON the printer.
6). When printer reaches the mechanical initialization stage of the power on sequence, power the machine back OFF.
7). Remove the HDD jumper.
8). Code should now be synchronized. Power ON machine and verify the 19,004.40 error does not re-occur.
NOTE - If error persists after this procedure, attempt the procedure again, and be sure to allow the printer to complete its BIST and POST test before powering OFF in step 6.





Posted on Jul 23, 2008

pdouglasss
  • 125 Answers

SOURCE: XEROX 8550 7,010.43 error code

Hi guitargurl:
Your printhead is stuck in the tiltposition,or is not able to tilt forward to the print position, due to another problem with a motor
7,010.43:
The printhead is stuck in the tilted position, or is not able to tilt forward to
the print position, due to problems.
7,011.44: This is a soft fault, and will not halt the printer.
7,012.45: The drum transfix home sensor is still in a not homed position, after the
return home motion has been completed.
7,014.47: The printhead is not locked in the head tilt restraint spring.
7,015.43: The head tilt restraint spring is out of place.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Reboot the printer.
2. Did this correct the problem?
Complete. Go to Step 2.
2 1. Do the printhead lock arms rotate correctly? Go to Step 3. Repair/replace
the lock arms.
3 1. Has ink spilled ink around the printhead that
prevents the printhead from moving to its
center position? You should be able to
manually push the printhead right to left.
Clean the
printhead area.
Go to Step 4.
4 1. Does the X-axis motor drive the printhead to
it’s center position (so it can tilt forward)?
Go to step 5. Troubleshoot
the X-axis
drive.
5 1. Check the process gearbox for obstructions
or damaged.
2. Ensure the gears are correctly aligned and
homed.
3. Verify the process shaft and drive module
shaft are at their home positions.
4. Did this correct the problem?
Complete. Go to Step 6.
6 1. Has ink spilled on the head tilt gear on its
drive train (near left side of the printhead).
Clean the
gears.
Go to Step 7.
7 1. Use service diagnostics to run the Head
Maintenance Wiper Clutch
test.
2. Did the test fail?
Replace the
wiper drive
clutch.
Go to Step 8.
8 1. Ensure the wiper is properly aligned.
2. Use service diagnostics to run the Wiper
Drive
Test.
3. Did the test fail?
Replace the exit
module
assembly.
Go to Step 9.
9 1. Use service diagnostics to run the Load
Maintenance Clutch
test.
2. Did the test fail?
Inspect the
maintenance
drive system,
replace any
defective parts.

Posted on Jan 09, 2009

XeroxHelp
  • 4 Answers

SOURCE: Phaser 8550 printer fault 37,008.44:25860

This is a pre heater error.

I would make sure the printer is connected directly into the wall and not into a power strip or UPC as these devices may create momentary AC voltage sags that could cause this error. If power levels going into the printer are good, you will need to contact Xerox for support

Posted on Jan 13, 2009

SOURCE: Where do I send my Xerox Phaser 8550 printhead for repair?

call a dealer for advice / repair

Posted on May 17, 2009

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1 Answer

37,002.47:88983


This is a PEST (Print Engine Self Test) error = Printhead Left jetstack disconnect. The Left Jetstack is not drawing the expected power from the power supply.

Devices sharing the printer's AC outlet or circuit, such as another printer, coffee maker, space heater, may be placing intermittent demand on the AC circuit. This sudden demand creates a momentary AC voltage sag that causes the PEST test to fail. Verify the AC power source prior to replacing any parts for this error. Xerox recommends this printer be plugged directly into the wall outlet and not into a surge protector, battery backup or multi-outlet strip.

If none of these conditions exist, then the printhead is bad and will need replaced.

046K00530 Printhead (8500/8550)

Jan 29, 2014 | Xerox Phaser 8500/DN Printer

1 Answer

Errror code 37,002.37


Here's what I found in my service manual
37,0XX.xx PEST Heater Faults
An heating error has occurred. The following troubleshooting procedure applies to these errors:
37,002.47 The Left Jetstack is drawing less power than expected.
37,003.48 The Right Jetstack is drawing less power than expected.
Now my service manual was written 4 years ago. I couldn't find the specific code you listed above, but these seem to come closest to answering your error code.

Oct 24, 2013 | Xerox Phaser 8560MFP Laser Printer

1 Answer

XEROX 8500 PRINTER FAULT 37,002.47:29330


From the service manual:

37,002.4x - PEST_FAULT_JSL_HEATER_DISCONNECT
PEST - Left jetstack disconnect.The left jetstack is not drawing the expected power from
the supply.
1. Run the printhead Left Jetstack Heater test.
2. Verify printhead wiring.

Yes, could be faulty printhead, but could be faulty power supply as well.

I have the full service manual available if you need it. Please take a moment to give this solution a rating of fixya. Thanks!

May 16, 2012 | Xerox Phaser 8500N Printer

1 Answer

Fault 37,002,47:12898


37,002.4x - PEST_FAULT_JSL_HEATER_DISCONNECT

Try this
PEST - Left jetstack disconnect.The left jetstack is not drawing the expected power from
the supply.
1. Run the printhead Left Jetstack Heater test.
2. Verify printhead wiring.

Jun 28, 2011 | Xerox Phaser 8400 Laser Printer

1 Answer

Getting this error code on 8550 Phaser: 37,006,42:26076 Have been having problems with the fan


Hi outonalimbwi:
Here is your problem.
37,006.42: PEST - Drum disconnect. The drum heater is not drawing the expected power from the supply.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
37,003.48
= Right Jetstack Heater
37,004.40
, 37,005.41 = Reservoir Heaters
37,006.42
= Drum Heater
37,008.44
= Preheat Heater
37,009.45
= (8500/8550) All ink melters
= (8400) Ink Melt 1
37,010.46
= (8500/8550) Ink Melt 1
= (8400) Ink Melt 2
37,011.47
= (8500/8550)Ink Melt 2
= (8400) Ink Melt 3
37,012.48
= (8500/8550)Ink Melt 3
= (8400) Ink Melt 4
37,013.48
= (8500/8550)Ink Melt 4
2.
Did the test pass?
Go to Step 3. Go to Step 2.
2 1. Check the wiring running from the component to the printhead.
2. Is the wiring damaged or not working properly?
Replace the wiring harness.
Replace in the following order:
■ Drum assembly
■ Preheater
■ Printhead
■ Ink loader

Aug 11, 2009 | Xerox Phaser 8500N Printer

2 Answers

Xerox 8400 Printer error code 37,002.47:181994


37,002.47: PEST Error - Printhead Left jetstack disconnect. The left jetstack is
not drawing the expected power from the supply.

Could be a connector came unplugged. Could also be ink spill on circuit board, causing it to go haywire.

Jul 20, 2009 | Xerox Phaser 8400N Thermal Printer

1 Answer

Xerox Phaser fault 37,002,47:18505


37,0XX.xx Errors - PEST Faults
AC power supplied by power sources such as uninterruptible power supplies
(UPSs) or DC-to-AC inverter systems may not supply correct voltage to
properly power up the printer. Likewise, other devices sharing the same AC
circuit can cause AC voltage sags that cause the printer to fail its AC heater
PEST tests (Print Engine Self Test). The printer may produce any of the
following disconnected heater errors:
■ Printhead jet-stack 37,002.47 or 37,003.48

Error Messages and Codes
■ Reservoir heater, 37,004.40 or 37,005.41
■ Drum heater error 37,006.42
■ Preheater error 37,008.44
■ Ink melters errors 37,009.45 thru 37,013.40
The printer includes several heaters powered by AC. The printer itself can
power up despite insufficient or irregular AC voltage but it may fail its AC
heater tests. This is due the test not measuring sufficient current flowing
through the heater at the moment the test runs.
Devices sharing the printer’s AC circuit shared, such as a laser printer, a
coffee maker, or a space heater, may be placing heavy intermittent demand
on the AC circuit. This sudden inductive demand creates momentary AC
voltage sag that causes the PEST test to fail.
Verify the AC power source prior to troubleshooting these errors. For wiring
diagrams to aid in diagnosing PEST faults, see “Wiring Diagrams” on
page 10-1.
8400/8500/8550/8560 PEST Description
37,001.46: Generic PEST error.
Something went wrong during the PEST process.
37,002.47: PEST Error - Printhead Left jetstack disconnect. The left jetstack is
not drawing the expected power from the supply.

Mar 17, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Fault 37,002.47:338665


From the service manual:

37,002.4x - PEST_FAULT_JSL_HEATER_DISCONNECT
PEST - Left jetstack disconnect.The left jetstack is not drawing the expected power from
the supply.
1. Run the printhead Left Jetstack Heater test.
2. Verify printhead wiring.

Yes, could be faulty printhead, but could be faulty power supply as well.

I have the full service manual available if you need it. Please take a moment to give this solution a rating of fixya. Thanks!


Mar 06, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Service required? 37,002,47:198356 error can anyone assist?


37,002.47 The Left Jetstack is drawing less power than expected.

arrwup.gifInitial Action
  • Check the Printhead, Preheater and Ink Loader power connections.
  • If the problem persists, follow the procedure below.
arrwup.gifPrimary Causes The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure

Apr 08, 2008 | Xerox Phaser 8550DX Laser Printer

1 Answer

Error: Left Jetstack Heater


wholesale the print head is $450. Statr from there and go up.

Mar 20, 2008 | Xerox Phaser 8400 Laser Printer

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