Question about Office Equipment & Supplies
I figured out how to perform the Phaser 8550 Jetstack Left Heater Test and wrote down all the codes, however, I cannot find anywhere where these codes can be interpreted to make sense of the readings and determine if I have to replace the printhead? Can anyone dicpher these codes or else direct me to a web link that gives this information? CODES ARE AS FOLLOWS: 1. RO:123,8022 2. R1:128,4565 3. R2:470,8927 4. R3:0,2603 5. R4:104,000 6. R5:122,6926 7. R6:128,7906 8. R7:16,000 9. R8:16,8209
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Posted on Jan 02, 2017
SOURCE: phaser 8550 error 19,004.40
The printhead was installed in another machine and the codes do not match. You need to manually sync them. Here is the procedure:
Manually synchronize the Printhead and Electronics Module codes.
NOTE: The Printhead and Electronics Module codes should synchronize automatically when a new printhead is installed. If a 19,004.40 error occurs, it is possible that the replacement printhead was previously installed in a different printer. After manually synchronizing the Printhead and Electronics Module codes, be sure to test the new printhead for print quality defects.
To manually synchronize the codes;
1). Power OFF the printer.
2). Disconnect the printer from external devices (A/C power can remain connected).
3). Locate the "Factory Only" port on the electronics module (located between the PS and PE lights (Figure 1).
4). Use a Hard Disk Drive (HDD) jumper (Figure 2) to short the top two pins.
NOTE - If a HDD jumper is not available, use another conductive item, such as a screwdriver, to short the pins. Use caution to avoid contacting the surrounding frame, as this may permanently damage the Electronics Module.
5). With pins shorted, power ON the printer.
6). When printer reaches the mechanical initialization stage of the power on sequence, power the machine back OFF.
7). Remove the HDD jumper.
8). Code should now be synchronized. Power ON machine and verify the 19,004.40 error does not re-occur.
NOTE - If error persists after this procedure, attempt the procedure again, and be sure to allow the printer to complete its BIST and POST test before powering OFF in step 6.
Posted on Jul 23, 2008
SOURCE: XEROX 8550 7,010.43 error code
Your printhead is stuck in the tiltposition,or is not able to tilt forward to the print position, due to another problem with a motor
7,010.43: The printhead is stuck in the tilted position, or is not able to tilt forward to
the print position, due to problems.
7,011.44: This is a soft fault, and will not halt the printer.
7,012.45: The drum transfix home sensor is still in a not homed position, after the
return home motion has been completed.
7,014.47: The printhead is not locked in the head tilt restraint spring.
7,015.43: The head tilt restraint spring is out of place.
Step Questions and Actions Yes No
1 1. Reboot the printer.
2. Did this correct the problem?
Complete. Go to Step 2.
2 1. Do the printhead lock arms rotate correctly? Go to Step 3. Repair/replace
the lock arms.
3 1. Has ink spilled ink around the printhead that
prevents the printhead from moving to its
center position? You should be able to
manually push the printhead right to left.
Go to Step 4.
4 1. Does the X-axis motor drive the printhead to
it’s center position (so it can tilt forward)?
Go to step 5. Troubleshoot
5 1. Check the process gearbox for obstructions
2. Ensure the gears are correctly aligned and
3. Verify the process shaft and drive module
shaft are at their home positions.
4. Did this correct the problem?
Complete. Go to Step 6.
6 1. Has ink spilled on the head tilt gear on its
drive train (near left side of the printhead).
Go to Step 7.
7 1. Use service diagnostics to run the Head
Maintenance Wiper Clutch test.
2. Did the test fail?
Go to Step 8.
8 1. Ensure the wiper is properly aligned.
2. Use service diagnostics to run the Wiper
3. Did the test fail?
Replace the exit
Go to Step 9.
9 1. Use service diagnostics to run the Load
Maintenance Clutch test.
2. Did the test fail?
Posted on Jan 09, 2009
This is a pre heater error.
I would make sure the printer is connected directly into the wall and not into a power strip or UPC as these devices may create momentary AC voltage sags that could cause this error. If power levels going into the printer are good, you will need to contact Xerox for support
Posted on Jan 13, 2009
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