Question about Kenmore Washing Machines

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Washer wouldn't agitate and wouldn't spin when full.

I've taken the washer apart, the motor shaft spins and it sounds like the pump is operating as well.
What does a worn out coupler look like? Not sure if that is the part that needs to be replaced.
What is the best way to test to see if the motor needs to be replaced?

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The motor coupling is located between the back of the drive motor and the front of gearcase (transmission). It is a small component comprised of two plastic three-tined pieces with a black rubber bushing between them. When a coupler goes bad, the washer will fill and drain normally, but will not agitate or spin. The washer will exhibit a loud rattling sound after it fills and gets to the agitation portion of the wash cycle. It is common to find black rubber dust particles under the washer, or chunks or pieces of the coupler plastic. Sometimes, the coupler may look good in place, but the center hole that inserts on the motor shaft rounds out, causing the coupler to free spin. If these descriptions sounds like your washer symptoms and you suspect you have a bad coupler, the following link explains how to replace one:

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top

Earlier model motor couplers were notorious for breaking. The manufacturer came out with a newer model that is more resilient. The part number is provided in the link. Replacement parts can be purchased on line at searspartsdirect.com, appliancepartspros.com, pcappliancerepair.com or repairclinic.com. All these sites offer great service and competitive pricing, so shop all of them for the best price. Use the part number I provided and the "Search By Part Number" feature for your search criteria. The part costs less than $15 in most cases. If you do not wish to order on line, take the part number I provided to your nearest appliance parts retailer. This is a common part they should carry in their inventory.

If you have questions, please let me know. I hope this helps you.

Posted on May 19, 2009

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1 Answer

Washer agitates but won't spin or drain - makes a humming/buzzing sound during those cycles


check the pump,could have a sock or something stuck in it.usually i would say to check the lid switch,open and close the lid,if you don't hear a clicking sound the washer won't go into spin or drain but if you're hearing a humming sound that's the motor watch this video
http://www.youtube.com/user/RepairClinic?v=DwV71h86Gxw it will show you how to get to the pump.pop off the two clips that hold the pump on and remove the pump just pull it backwards off of the motor shaft,now get a piece of wire and strip the ends on it,2 to 3 inches long,unplug the washer before you start to work on it,get your jumper wire and stick it into the wire harness that connects to the lid switch, don't plug it into the ground plug it into the other two wires not the green wire,i'm pretty sure it's the two outside wires and the green ground is in the middle,plug the washer back in and pull the timer out in the spin cycle,if the motor runs and spins you know something is stuck in the pump or the pump is bad,but just to make sure it's not the lid switch and it is the pump put the pump back on and start the washer again if you hear the humming it's the pump or before you pull the pump jump out the lid switch and see if it spins and drains,if it doesn't then pull the pump so you don't have to stick the bad pump back on the washer,all the lid switch is for is so the washer will not run in the spin with the lid open and some washers won't even agitate if the lid is open by using the jumper wire we are bypassing the lid switch to check the washer while it's apart.hope this helps and if you can let us know how you make out so if someone else reads this with the same problem it will help them out too.

Mar 13, 2013 | Whirlpool Ultimate Care II LSQ9549L Top...

1 Answer

Kenmore model # 110.23832100 Washer would drain but wouldn't spin or aggitate. Replaced coupler. Now will spin and agitate, but will not drain.


sounds like it's in the re-assembly since the water pump is directly connected to what you just did. take it apart once again and make sure all is put back right and water pump is properly seated on motor shaft.

Jul 15, 2011 | Kenmore 23822 Top Load Washer

1 Answer

My washer did not spin agitate or pump. When I


you could have 2 problems,, first one- the motor bearings could be locked up-or the motor could be burnt--if so you would smell it--
2.you could have something logded in side the pump fan--the older models you can take apart & dislodge the item--the newer ones have to replace the whole pump..

Aug 01, 2010 | Whirlpool Ultimate Care II LSQ9549L Top...

1 Answer

I have a top loading washing machine that will fill with water but then won´t agitate the clothes. If I turn it off and then manually put it on the spin cycle it will drain and spin just fine. None...


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

This problem points to a couple of places:



The first unfortunately is the motor. Kenmore / Whirlpool top load direct drive washers use a reversing motor.

When in agitate mode, the motor turn one way, When in spin mode it turns the other way for draining and spinning.

I'd check the following first before assuming that it's the motor though.


First, I'd pull the agitators and check for worn or damaged splines inside the agitator or on the agitator shaft.

Following is a description of how to take them out.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the agitator and shaft are OK, the problem may be in the transmission.

See the following Whirlpool / Kenmore installation and service manual for top load, direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

I'd also look at the troubleshooting section of the manual and check how to test the motor.

Starting at page 10, you'll see a description of how the transmission changes from agitate to spin mode.

The key (and likely problem) is the "agitator spring".

The spring holds the agitate gear down so that the two sets of splines on the agitate gear are connected and the agitate rack can turn the agitators.

See the following Whirlpool parts list for a blow-up of the transmission and how the various gears and springs connect.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

See the following for how to remove the transmission and clutch.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Tearing apart the transmission is a bit messy but if the problem is the spring or agitate cams, it's a lot less expensive to fix than a $170 transmission.

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover and drain the oil.

Pull off the spin pinion.

Carefully remove the clip that holds the main Spin Gear on and remove it.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

Check the spring, Agitate Cams and the cams in the Neutral Drain Assembly.

Re-assembly is obviously the reverse of taking it apart.

If you're reasonably comfortable with tools you can fix it yourself.

When we had a problem with ours, we ended up spending less than $30 replacing the agitate cams, neutral drain assembly and oil instead of $170 for a transmission. It was worth fixing.

As an aside, tearing the washer apart will give you the opportunity to completely clean it.

Apr 05, 2010 | Washing Machines

1 Answer

No spin - agitate


Hi,

You just do this

  • Test the lid switch
  • Inspect the motor coupler
  • Inspect the drover belt (belt drive only)
  • Inspect under the washer for soot (clutch)
  • Test the motor
  • Inspect the pulley
  • Test the transmission
  • Inspect the Agitator
  • Inspect the pump coupling
  • Test the Water switch level
Good luck !!!

Regards
PCmania

Jul 08, 2009 | GE Washing Machines

2 Answers

Washer won't spin or agitate


It doesn't agitate If your washer doesn't agitate, check these:

Lid switch
Motor coupler
Belts
Clutch
Drive motor
Drive pulleys
Transmission
Agitator
Lid switch If the lid switch is defective, the washing machine may not agitate or function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.

Motor coupler Many washers produced by Whirlpool® use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. If this happens, you need to completely replace it.

Belts Many washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer. (Some washing machine belts are designed with special characteristics not found in automotive belts.)

Clutch If your washer was made by GE®, it may use a clutch for agitating the clothes. As the clutch wears out, it may prevent the washer from agitating well or at all. If the clutch is worn, you need to replace it. For this job, you probably want to hire a qualified appliance repair technician.

Drive motor Many washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor.

Drive pulleys The motor or transmission drive pulley may be worn and unable to turn the drive belt. If so, replace the pulley.

Transmission The transmission could have either of these problems:

  • Older washers produced by Whirlpool® have a transmission with an electro-mechanical shifter. If the shifter becomes even partially defective, the unit may not agitate properly or at all.


  • The transmission may have a worn or broken gear, or some other internal problem.


If you suspect a transmission problem, you may have to call a qualified appliance repair technician to repair it.

Agitator The inside of the agitator--where the transmission shaft attaches--can become worn, and strip out the spline that allows the agitator to properly grip the shaft. Then the transmission shaft rotates back and forth as it should, but the agitator doesn't move properly. If this happens, you may need to replace the agitator and/or the transmission spline.

It's noisy Most noises from a washing machine occur during the spin cycle. If you hear loud thumping during the spin, the load of clothes may have become unbalanced. Stop the washer and redistribute the clothes, then re-start it. Repeat these steps if necessary.

Apr 27, 2009 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

Washer will not agitiate or spin


Motor coupler between motor and gearcase.

Mar 30, 2009 | Kenmore 24032\24036 Top Load Washer

1 Answer

Whirlpool model gsl9365ez2 / doesn't agitate or spin


Check your drive coupler, its located between the motor and transmission

Mar 19, 2009 | Whirlpool Washing Machines

1 Answer

Washing machine will not spin or agitate.


It doesn't agitate If your washer doesn't agitate, check these:

Lid switch
Motor coupler
Belts
Clutch
Drive motor
Drive pulleys
Transmission
Agitator
Lid switch If the lid switch is defective, the washing machine may not agitate or function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.

Motor coupler Many washers produced by Whirlpool® use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. If this happens, you need to completely replace it.

Belts Many washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer. (Some washing machine belts are designed with special characteristics not found in automotive belts.)

Clutch If your washer was made by GE®, it may use a clutch for agitating the clothes. As the clutch wears out, it may prevent the washer from agitating well or at all. If the clutch is worn, you need to replace it. For this job, you probably want to hire a qualified appliance repair technician.

Drive motor Many washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor.

Drive pulleys The motor or transmission drive pulley may be worn and unable to turn the drive belt. If so, replace the pulley.

Transmission The transmission could have either of these problems:

  • Older washers produced by Whirlpool® have a transmission with an electro-mechanical shifter. If the shifter becomes even partially defective, the unit may not agitate properly or at all.


  • The transmission may have a worn or broken gear, or some other internal problem.


If you suspect a transmission problem, you may have to call a qualified appliance repair technician to repair it.

Agitator The inside of the agitator--where the transmission shaft attaches--can become worn, and strip out the spline that allows the agitator to properly grip the shaft. Then the transmission shaft rotates back and forth as it should, but the agitator doesn't move properly. If this happens, you may need to replace the agitator and/or the transmission spline.

Nov 30, 2008 | Amana 3.2 cu. ft. Top-Load Washer

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