Question about Canon Office Equipment & Supplies
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Posted on Jan 02, 2017
As with most communications errors the first thing to always try first is shutting off the copier, unplugging it from the power source for at least 30 seconds, then plugging it back in, powering up and trying the scan-to-email functions again (once network synchronization has been completed by the copier).
EAXXXX is a communication's failure code generated by the copier to state that 1. The LAN cable is not physically connected, 2. Communication with the SMTP server has been lost, or 3. One or more of the e-mail addresses that someone attempted to send mail to doesn't exist or is invalid.
If the scan-to-email functions worked before this and have suddenly stopped, you may want to have your IT department reset the mail server.
It's also possible to have had some changes made to internal network address that has affected the copier's ability to communicate with the servers. Check with your IT to see if they've added any security software, changed network address structures, etc., around the time that the scan functions failed.
Posted on Aug 28, 2009
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