Question about Creative Labs Zen MicroPhoto MP3 Player

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Zen microphoto stuck on recovery mode

I have a Zen microphoto that is stuck on recovery mode, and when i tried to use creatives thing to reinstall the filware it wouldnt recognize it as an mp3 player. Ive also tried numerous button combintations to see if it will take me out and it wont what do i need to do?

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Re: Zen microphoto stuck on recovery mode

Make sure you have media player 11
try another computer or laptop till it does find the player and upgrade the firmware

Posted on Dec 21, 2007

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Zen microphoto won't start fully - frozen

I panicked when my Zen failed to start and sent the email before looking further on your site. All I had to do was go into recovery mode perform a clean and then all worked OK.

Great site by the way - really helpful

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

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Creative Labs Zen MicroPhoto

if it's able to be recognized by your computer, try uninstalling the drivers and reinstalling them, to do so go to start>control panel>system>hardware>device manager- then find your device under removable storage(most likely) and right click and click on uninstall....then reboot the computer, once it's rebooted, plug in the zen again and reinstall the drivers...if you don't have the drivers, here they are. then after that (if it doesn't work) update the firmware here

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Creative Zen MicroPhoto 8GB, in recovery mode, the device is not connected

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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Try using this link from creative:
It is called the mp3 recovery tool and should help you to resolve your problem. Just download the program and follow the prompts. Please let me know how it goes by making another comment in this thread.
Take Care,

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I suppose that you have a bad hardisk. I have repaired several models of Creative Zen including the hardisk types (Zen Micro, Microphoto, Neeon, Zen 20 Gbytes, and your problems points to a bad hardisk symptoms. Either the disk or the read/ write head stuck up. Do you hear clicks in the player upon startup? If yes, then do the following procedures: If you're out of warranty, then you might want to open your player, and do some repair yourself, but be very careful. Somebody has posted on how to dismantle the zen microphoto, please search for the site. Once you got to the hardisk, carefully remove it from the player... Remove the sticker. There's some holes in the cover, can you see the disk and the read/ write shaft? Insert a piece of wire or anything that can be used to move the shaft a little, again be very careful. AVOID SCRATCHING THE DISK OR, Move it to the right. If you're lucky to have just a jammed or stucked shaft, then you just save bucks. Replace everything and test your player. You might want to modify your player by replacing the hardisk into a compatible compact flash. it is the same size and same pinouts. A step-by-step procedure has been posted somewhere, please search for that. If you're player powers up and freezes on creative logo, or go to the recovery mode directly, then your player still works, and you just got a hardisk problem. try replacing it. I'm lucky enough to have a warehouse in my area here in the Philippines who sells surplus Creative mp3 players (various models and products)for a very cheap price, sold asis. So I have ample stocks of boards and parts for my repairs.

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Zen Microphoto frozen..

Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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