Question about HP TouchSmart IQ770 PC Desktop

1 Answer

Neither CDs nor DVDs will insert into the player to be read

Placing a CD or DVD into the slot does not activate the retracting mechanism to pull the disc completely into the player. With the disc 2/3rds inserted, it feels like the disc hits an obstruction preventing further entry. I can hear the internal mechanism cycling when I press the eject button but the obstruction is still there. Sometimes when I wiggle the disc just so while pressing lightly, it will slide in and be read by the computer. The ejection mechanism ejects the disc without a problem. I have not had any read/write issues with the player once the disc is accepted into the computer.

Posted by on

  • Anonymous May 19, 2009

    Same exact problem.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 25 Answers

It sounds like there is aother disc stuck in the CD player. while unplugged from electrical source, open up the cover and see if there is anything in it's way. You might think there is nothing inside, but perhaps someone was there before you!

The Best!

Posted on May 19, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Does not read Cds or DVDs


most sony CD and DVD players have a digital signature design to play CDs and DVDs that are original and licensed. some CDs or DVDs dont work since the player does not recognize or scan any digital signature embedded in the CD or a DVD. 2nd, lens problem causes most players not to read CDs nor DVDs. you can try to buy CD or DVD lens cleaners to have your lens cleaned.

Nov 01, 2010 | Sony Computers & Internet

1 Answer

DVD Drive cannot see DVDs but CDs can


you dvd player seems to be incompatable with vista

Sep 08, 2009 | Acer (KV.16X04.007) DVD Drive

1 Answer

Most CDs or DVDs are not read


If both cd's and dvd's are not recognized then a common solution is to get a lens cleaning disc. A cd player has 2 lasers one for dvd and one for cd, therefore if it fails to read on both then it's not the laser power level it's normaly the lens but can also on the occasion be the sled drive mechanism for the laser. So in short the easiest fix to try first is to run a lens cleaning cd, these can be hired from most video stores.
Cheers and good luck

Jun 14, 2009 | LG RC185 DVD Recorder/VCR

1 Answer

Sony NEC OptiArc can't read but can write!!!


Try to play the cd that you have wrote with other machine if it was able to read with other machine then your dvd is faulty.

If it cannot play with other machine, then there is a problem with the software that you use in cd writing or the dvd rom drive. Try to re-install both drivers, then play a cds.

Jun 03, 2009 | Dell Computers & Internet

2 Answers

Dvd drive will read/play dvds but will not recognize a cd


go to safemode and try reading CDs in safemode. If your burner still can't read CDs then it's most likely bad. You could get an external usb burner.

Mar 18, 2009 | HP Pavilion dv4000 Notebook

1 Answer

Plays cds but not dvds


If the lens is clean (clean with cotton swab and alcohol), then the optics are failing. DVDs require more power and accuracy to be read than CDs. The ability to read CDs but not DVDs is usually a good indication that the optics are starting to fail.

Dan

Feb 18, 2009 | Televison & Video

1 Answer

Cd/dvd drive


Make sure it is a dvd player. if it is try to update your computer, and drivers.Hope this helps.

Nov 23, 2007 | Samsung SH-S182D DVD RW Dual Layer Burner

1 Answer

Toshiba dvd rom sd r6012 isn't reading the DVDs


Try some factory CD and DVDs and just try to get them to open in Windows (not play in a media player program). If you get errors on every disc you try, it may be your CD/DVD hardware packing in.

If it reads some CDs or DVDs and not others, particularly media discs, you may be having software driver problems, otherwise, it is likely hardware.

Try inserting the disc and spinning it up while resting the laptop on its side, or even upside down. If it reads sideways or upside down, the CD/DVD reader hardware has gone and cannot probably be prepared (this is a symptom of physical controller failure and is ot fixable by normal means).

Good luck...

Nov 12, 2007 | Sony VAIO GRZ660 Notebook

2 Answers

Portable dvd player will play music cds but not video dvds


Chances are, your DVD player uses one laser to read CDs, and a different laser to read DVDs (since Cds and DVDs are read at different wavelenghts of light). If the DVDs you're trying to watch work properly in other DVD players, it probably means that the DVD laser is dirty, damaged, or burned out. Though you can try cleaning the laser (use Google for suggestions on how to do this, or check the Audiovox website), you will most likely have to get the DVD player repaired, or buy a replacement. Many of the newer CD/DVD players sold today use a single combination laser, which reads both CDs and DVDs, which means that when the laser fails, it will not work at all. Wish I had better news for you, but I guess that the only consolation you have is that your Audivox player still works with CDs...

Apr 01, 2007 | Audiovox D1812 Portable DVD Player

Not finding what you are looking for?
HP TouchSmart IQ770 PC Desktop Logo

201 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Tony

Level 3 Expert

2600 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...