The help button on the actual printer won't press and what ever we send to print we just get 3 sheets titled HEX DUMP LIST. one of the cartridges is very low but it does this for black printing as well as colour.
the red warning light is not on so all looks as if it should work. please help
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Probably the easiest way to turn off the Hex Dump mode would be to reset all printer settings. There should be a reset menu that will allow you to reset the printer to factory defaults. After which it should recognize the new ram and print normally.
This feature allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hex dump function, the printer prints all commands and other data in hexadecimal format, along with a guide section to help you find specific commands. To use the hex dump feature, follow these steps: 1. After you make sure the printer is off, open the cover. 2. Hold down the FEED button while you turn on the printer. 3. Close the cover. 4. Run any software program that sends data to the printer. The printer prints “Hexadecimal Dump” and then all the codes it receives in a two-column format. The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes. Hexadecimal Dump 1B 21 00 1B 26 02 40 40 . ! . . & . @ @ 1B 25 01 1B 63 34 00 1B . % . . c4 . . 41 42 43 44 45 46 47 48 ABCDEFGH ❏ A period (.) is printed for each code that has no ASCII equivalent. ❏ During the hex dump all commands except DLE EOT and DLE ENQ are disabled. 5. Open the cover to set the printer off line, so that it will print the last line. 6. Close the cover and turn off the printer or reset it to turn off the hex dump mode.
PLEASE CHECK THE LINK TO GET THE ESC CODES:
Turn printer off. PRESS & HOLD PAUSE & FEED buttons after power goes out. While holding turn printer ON, count to 3 & let go. once printer does its checks press the MODE button 4 times to SAVE. the bottom 3 lights will flash 1 time. This should reset the entire printer including calibration, communications & everything to be like it just came out of the box.
Sounds like you may have taken out more than the fuse. In case there is still life the next thing to try is a printer reset
1) Turn printer off. 2) Hold down feed button whilst turning printer on. 3) Let go of the feed button as soon as it starts to flash and then wait. 4) Printer will measure out 4 labels then print out a Hex dump ending with a not to "Push Feed to Exit" 5) Push feed
Follow the above instructions, if you mess around tapping the feed button (not following the above) you can change the printer between line mode and page mode. To swap that back is another storey. David
There are at least three possible solutions. The first two are simple the third is fairly complicated unlr=ess you can read a hex dump of a print file.
1) Use the front panel "Paper Menu" to select
2) Check the driver settings to make sure the
driver is set to "Auto" or the correct tray.
3) Set the driver to "Print to File". When
prompted to name the print file, name it
"tray_fail". If you do not know how to read
this file, send it to me at
firstname.lastname@example.org and I'll be happy
to take a look at it and see I I can correct
First thing to try is a reset of the printer.
1) Turn printer off.
2) Hold down feed button whilst turning printer on.
3) Let go of the feed button as soon as it starts to flash and then wait.
4) Printer will measure out 4 labels then print out a Hex dump ending with a not to "Push Feed to Exit"
5) Push feed
Follow the above instructions, if you mess around tapping the feed button (not following the above) you can change the printer between line mode and page mode. To swap that back is another storey.
I had the same problem with my 3 year old HP Officejet 5610. Feeding heavy paper or white card stock would result in a paper jam. The card stock would start to feed, but then stop half way. The pinch rollers seemed to spin without advancing the paper, even if the paper was fed one sheet at a time.
Solution: Clean the rubber pinch rollers with isopropyl rubbing alcohol. Partial disassembly/reassembly required.
To access the rollers, remove the scanner plate:
1. Disconnect power, USB, and phone cables.
2. Open up the scanner sheet feeder by tilting it left.
3. Unlatch the scanner scanner feeder so that it opens completely vertical. Latch is on front hinge only.
4. Remove the 4 corner hex screws on the scanner plate. Remove the 2 hex screws on the sheet feeder. (I used a small flat blade screw driver in the hex heads)
4. Lift the plate and sheet feeder away from printer box. Disconnect the 2 flat cable wires from the circuit board.
5. Scrub rubber pinch rollers with alcohol on a swab. Dry thoughly.
6. Reassemble. (NOTE: This is a good time to clean the underside of the glass plate and the scanner head)