Question about GE Energy Star WCVH6260F Front Load Washer

4 Answers

Violent Shaking/Pounding/Dancing During Spin-Cycle

I just purchased a brand new General Electric Front Loading Washer (model # WBVH6240FWW) from Sam's Club a few days ago. I installed it, attached the hoses, drainage, and everything then put a very light load of white towels in to test it out. It ran for the first 15-20-ish minutes just fine with no abnormal noise or movement, but then it all went downhill at the spin cycle.

After draining, it hit the spin cycle and began violently shaking and banging back and forth resulting in steady movement across the floor doing damage to the linoleum. I shut it off to check the balance and found it was leaning because the front right leg was a little shorter than the other three. I tipped it up and adjusted that leg to the same height of the others three, and "shook" it back and forth to check for movement. Nothing. I sat on top of it and yanked it with my full weight a little just to be certain it was solidly on the floor. Still nothing. Satisfied, I turned it back to the "Drain & Spin" setting and waited for the spin cycle to kick back on, and the violent shaking/banging continued like before.

I'm at a loss as to what is wrong. I can't tell that it is unleveled in any way, and it literally just came out of the box from the store with a matching dryer (which works perfectly btw). The trip inside the house was very soft and uneventful, so I'm sure no damage was done in transit.

Can anyone please help me out?

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4 Answers

Re: Violent Shaking/Pounding/Dancing During Spin-Cycle

Problem solved
Remember that GE had replaced every thing including drum, balance wheel. pulleys, etc over 4 service calls totaling probably 2 hours. No help what so ever.

I asked the repairman if they had replaced the shocks. He said that they had removed them and all were working properly. After I insisted that the shocks also be replaced, the repairman, with rolled eyes, very reluctantly agreed to order 4 new shocks. (these are cheap plastic friction shocks).

When he came to install them, I watched and grabbed the old ones. I noticed that one was slightly less resistant to pressure than the others. He laughed and said that couldn't possibly make a difference.

After reassembly with new shocks, the violent shaking stopped and has never returned.

Posted on Apr 07, 2008

Re: Violent Shaking/Pounding/Dancing During Spin-Cycle

I had the same problem and the repairman told me that the shipping brace on the drum was not remove and it has been working fine

Posted on Apr 07, 2008

Re: Violent Shaking/Pounding/Dancing During Spin-Cycle

Your problem is the same as mine -- the washer drum shaft was bent by mishandling in shipping (between the manufacturer and the distributer.  This is a warranty issue.  Call GE service.

Posted on Oct 28, 2007

Re: Violent Shaking/Pounding/Dancing During Spin-Cycle

Take the shipping bolts out from the back

Posted on Oct 28, 2007

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