Question about Gateway 200 ARC Notebook

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Gateway 200ARC goes to "Last Known Good Configuration" screen

I have installed a new motherboard, hard drive, and DVD player in this laptop. When I start up computer it proceeds to the screen where you can choose to go into safe mode. When I choose any of the choices the screen just freezes and won't let me go any further. I have tried entering the BIOS setup to make sure it was set to boot to the DVD so I can reload the O/S to the computer but it never boots to the DVD, just goes to that screen.
Help! I am working on this computer for an Iraq war vet and she really needs to know if I can fix this or not.

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  • plblythe May 19, 2009

    Brand new 160gb hard drive, brand new DVD reader/writer, new motherboard. I am using the original Gateway Operating System cd that came with her laptop to try to reinstall the O/S.
    I took the hard drive to work with me, hooked it up to our forensics computer, wiped the hard drive, formatted it to NTFS then brought it home and reinstalled it into the computer. Put O/S cd in dvd drive but nothing happened. Personally I don't think that the message from the DVD drive is getting to the computer as it keeps going back to the "Safe Mode" screen. Any ideas as I would love to fix this war vets computer for her.

  • Ben Wabnick
    Ben Wabnick May 11, 2010

    is the hard drive and dvd drive brand new as well as the motherboard being brand new?



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Try reseating the dvd drive and then go into the BIOS to be sure that the drive is being recognized. Actually go into the area of the BIOS that shows the name of the dvd drive that it recognizes.

It it does recognize the dvd drive properly then try other boot cd's. It still may not recognize them.

If so try another known good dvd drive in the laptop and if you have the same problem then take out the hard drive and then see if the system will boot up off of the dvd drive then. If it still doesn't boot then the motherboard is bad.

If it does boot then that means the new hard drive is bad and shorting out the dvd drive controller on the motherboard and the hard drive would need to be replaced.

Hope this helps clear up things for you and sorry for not responding sooner.


Posted on May 20, 2009


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