Question about Minolta magicolor 2350 Laser Printer

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Incorrect cartridge fatal error 17H

A new Minolta 2350DL, replaced cartridge with a non-genuine brand.

Cartridge looks good, but printer says "incorrect cart. no genuine toner", also when I print the printer says Fatal error 17H.


Any way to get around this?

Thank you,


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Re: Incorrect cartridge fatal error 17H - Minolta magicolor 2350 Laser Printer Printers & Copiers

Replace with OEM cartridge

Posted on Dec 26, 2015

6 Suggested Answers

  • 214 Answers

SOURCE: Errors

Rack rotation failure, I'm not 100% that this is that error, but does the rack, where the toner are move ? if not, move it with manually a little bit then restart printer.

Posted on Dec 07, 2007

  • 3 Answers

SOURCE: fatal error 17H

Try going through each toner cartridge again. The error is linked to incorrect rotation usually caused by badly seated toner cartridges.

Posted on Dec 27, 2007

  • 214 Answers

SOURCE: Minolta Magicolor Fatal Error

17H means, the toner cartridge does not rotate (Incorrect developing
rack rotation)
its very difficult to fix, first thing you can check is a sensor, if you remove a remove a side cover above the paper feed. and clean it.
there is nothing much you can do.

probably something wrong with thermistor or fu lamp is proken.

there is no simple fix for those problems. sorry

Posted on Feb 29, 2008

  • 214 Answers

SOURCE: Rotate Toner Button and Replace Cartridge Messages

take out all toners and pc drum, use pressure air to clean chip reader under the toner rack (right side) also use some alcohol to clean chips on toners and reinstall.

Posted on Jun 19, 2008

  • 1 Answer

SOURCE: Fatal error 17H

I too would love the solution for this error. Please e-mail me at Thanks for your time!!

Posted on Jun 30, 2008

  • 69 Answers

SOURCE: Konica Minolta magicolor 5440 DL

Make sure the drum is working correctly. It could also be that the electrical current is not applied to the drum in the printing process causing the toner to fade. Try cleaning the printer heads manually. Hope this helps!

Posted on Aug 14, 2008

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Konica minolta magicolor 2350dl drum replacement

Was the new one new? Check the medal connectors located on the image unit anything medal and clean with alcohol and all connectors on the assy. the image unit goes in reseat properly Third party do not work use OEM

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1 Answer

Fatal Error 17H


Thanks for using FixYa. Error 17H means rack rotation failure. While replacing toners, one of them might not be sitting right and due to this cause, the cartridge is stalling the rotation of the rack. You need to remove all of the toners installed by selecting the properties of the printer. After that select "install toner" and reinstall all of them. Check for any physical damage on anything around the toner rack or a small piece of paper jammed in the right hand side of the toner rack.

Please do accept the solution and revert for further assistance.


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May 23, 2009 | Kodak ESP 5 Printer

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your printer is laser printer change toner cartridge right,
you may try
1) Open the front door and remove the toner cartridge.
2) you will see a small round hole near the colour toner cartridge
3) hold a screwdriver in that hole and the carousel will rotate freely. 4) Move the carousel round and remove each one of three cartridges at a time.
set back all cartridge close door.

Jan 29, 2009 | Konica Minolta magicolor 2300DL Laser...

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Where are the toner cartridges in magicolor 2300 dl

rack rotation

open door, remove waste toner box then you have to find a small switch in left side and push it wit screwdriver or something, then you can rotate the toner rack manually. then install the waste toner box again and power up printer.

Sep 01, 2008 | Konica Minolta magicolor 2300DL Laser...

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Black ink cartridge ran out. i replaced it with an identical one and the printer keeps saying incorrect colour cartridge installed. the colour cartridge was already in and working

  • You have bought the wrong cartridge
  • The cartridge is not a genuine one and it is faulty(about 30% of some non branded carts are faulty)
  • The cartridge is a genuine one and is faulty (about 1% of genuine carts are faulty)
  • The cartridge cradle is faulty and can not read the cartridge chip properly.
i suggest you by another (genuine) cartridge and try it. If it works, you know the other "new" cartridge is faulty and can return if for a refund.

Jul 08, 2008 | HP Printers & Copiers

3 Answers

Fatal error 17H

FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing rack rotation


Electrical components for detection of the malfunction
Rack motor (M2)
Rack clutch (CL1)
Rack home position sensor (PC4)
Master board (PWB-A)
Controller control board (PWB-P)

Rather than try to explain in more detail i can forward you the service manual (4.17mb) if you update with an e mail address

Jun 05, 2008 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Minolta 2300 dl laser printer fatal error 17H

had printer for approximately 2 years. Used daily in office setting. today the printer tried to print, then just stopped and it said fatal error 17H in the window. We cleared paper jam and rebooted, gives the same error message. Anything we can do?

Apr 14, 2008 | Konica Minolta Magicolor 2530 DL Laser...

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Minolta Magicolor Fatal Error

Remove each of your cartridges one at a time and see if you can spin the toner rollers by pushing on the little white plastic gears with your finger. They will be tight but you should be able to spin the roller by moving the little gears around.

My printer started giving the Fatal Error Code 17H and I did all the removal of the four color cartridges and re-seating each of them to no avail. After removing each cartridge and checking to see if I could rotate the toner roller I found that the yellow cartridge was extremely tight. I took the cartridge outside and used a can of compressed air to blow all the toner off the roller and tapped the cartridge on all corners and shook it back and forth several time. Finally I was able to get the toner roller so that it would rotate when pushing the little white gears like the other three cartridges.

After replacing the cartridge in the printer it worked with no more error codes. Hopefully this will fix the problem until I can order a new yellow cartridge.


Jan 07, 2008 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Fatal error 17H

Try going through each toner cartridge again. The error is linked to incorrect rotation usually caused by badly seated toner cartridges.

Dec 06, 2007 | Konica Minolta magicolor 2300DL Laser...

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