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It's usually just a battery cover. Try this company. I shop them all the time. Their cheap, out of china though, and products do take time to get to you. Currently they don't have a back only for that phone but you can contact them and see what they'll do for you http://cnn.cn/shop/t8686-trophy-spark-c-277_1187.html
I did manage to find a website a couple of years ago that sold Panasonic mobile sparea and bought a new battery cover when I had lost mine.Try searchng web for Panasonic Mobile Spares you might get lucky.
if you can take the key pad off from the phone there could be dust stuck underneathe. if not then it needs to be repaired by the manufacturer. youcan do this by getting in contact with where you purchased the phone