Question about Kenmore 77319 / 77304 Bottom Freezer French Door Refrigerator
PLEASE contact the US Consumer Product Safety Commission if you have experienced the bulb housing melting/potential fire problem with your Kenmore Trio refrigerator. Please file a report even if you experienced the problem months or years ago, and even if your problem was fixed under warranty or if you paid to have it fixed.
You can file a report at their website at:
or you can call them toll-free at 1-800-638-2772
or by send an e-mail to email@example.com
I have already called to file a complaint, but more people need to do so if Kenmore is going to do the responsible thing and fix these dangerous units.
Sears/Kenmore is clearly aware of this safety problem, but they will not repair it for free as they should. Kenmore wants $500 to fix this problem.
If enough people complain to the Consumer Products Safety Commission, the manufacturer of this product will be forced to recall/fix the product.
Please file a complaint before someone loses their home, or someone loses their life because of this defective product. Same issue for me. Noticed the light was on in the fridge last night (5/17/2009), and when I opened it, the light had melted the plastic casing and scorched the sockets and metal. The food on the top shelf was heated up. I used an oven mitt to unscrew the bulbs, but the casing is sitting on the top shelf. All of this happened in just over an hour, because we had put food away not long before and the temperature was fine then. Sears can't get a repair guy out for 10 days, and I'll still have to pay for the pleasure of having them fix their manufacturing issue. Two different repair people have told me that the service flash posted here means nothing to them. I've spoken with Sears customer service, who sympathized with the problem, but that was it. Filed a complaint with CPSC.
It's a Kenmore 795.7730, bought January 2007.
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Posted on Jan 02, 2017
I experienced the same bulb housing melting/potential fire problem with my Kenmore Elite Trio refrigerator ( Model #79577549600) that I purchased in April of 2006. The first time it happened was in July 2008. I smelled burning plastic when I opened the fridge and noticed the bulb housing was extremely hot. The only way I was able to unscrew the bulbs was to unplug the fridge for a while until the bulbs cooled down. Unbeknownst to me, by unplugging the fridge, I reset some CPU board (or something) and the problem corrected itself. However, the lighbulb sockets were blackened and the plastic housing started to melt, so that was damaged. Because the problem corrected itself, I second guessed myself, thinking that perhaps I left the door open and the Alarm was off (even though it was on, but I dumbfounded). Then this past Sunday, 9-21-08, it happened again. This time, even worse. The plastic housing is completely destroyed because of the melting, the lightbulb shattered and the sockets are burnt. Thank goodness I decided to check about similar complaints before calling Sears. I can't believe all the incidents of this extremely dangerous hazard. Of course, the Sears 1-800 number offered no assistance since I didn't purchase an extended warranty. They recommended calling Kenmore. They were even worse. Finally, after reporting it to the Consumer Product Safety Commission, I decided to call the salesman directly who I purchased it from. He stated he never heard of that problem. However, he told me to call One Source at 1-800-479-5899 to see if they could help me with my "product failure". He warned me that they might not be quick to help, but to be persistent. I was all ready for a fight when Jim answered the One Source phone. When I told him my problem, he immediately stated he knew about the problem and he'd get a tech out as soon as possible to replace the necessary parts. He stated that this problem was "rampant", but that they were correcting it at no charge to the customers. I now have a tech coming on 10/2 (the earliest opening) and a case number. I would recommend still reporting this problem to CPSC, but then try One Source.
Posted on Sep 23, 2008
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