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Viber problems I have just received a bill from my carrier for $20 after speaking to my daughter in London for 2 hours using viber to viber, the carrier has told me the calls are free but I am charged for data. Is this right? hopefully you can help me. Thank you.

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Should of skyped... Sounds like you need a different service provider because with Boost for instance, you add a $10 monthly package and you can talk to your daughter unlimited :-)

as for the data, can't say, thats your package deal your purchased through your service provider but I will say that seems excessive but we all know these fine folks are shysters !!!

Posted on Dec 29, 2013

  • Viber
    Viber Dec 31, 2013

    Hi , Viber itself is totally free, meaning we (Viber) don't charge anything from you. Since Viber uses the internet, both sides of the conversation must be connected to either WiFi or 3G. If a user is connected to WiFi - that user is not paying anything for sure. If the user is connected to 3G, the user *may* be paying his cell company for the data (about 0.3MB per minute of call), but that depends on the specific data plan that he/she has with his cellular company, and needs to be verified with them. * Note that when a user is abroad using the cellular network (and not WiFi), there may be high Roaming charges by your cellular company for the data used.

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