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Laptop Screen Issue

Just tried to boot a brand new asus x502c laptop for the first time, and the screen is black. I had charged it for 6 hours, and it has the green, solid light showing it is fully charged. I don't hear anything after hitting the power button. However, I can BARELY see that it says to choose a language. None of my other family members see this, so it is pretty much black screen. Additionally I've tried brightening the screen (fn+F6) but that isn't doing anything, either. Any suggestions?

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  • 62 Answers

Try to turn it on with the battery out, as it could be a faulty battery, if you still get nothing take it back to the store as it has a fault.

Posted on Dec 29, 2013


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It is possible that you switched off the internal video display, enabling the external adapter. If this is the case, you should be able to plug in an external monitor, get your display back, and change monitors back to the internal one via software (display properties).

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HI disconnect the adapter and battery wait then connect adapter and check it out if problem exist check the RAM is it ok or not? (replace then change) otherwise graphic chip(GPU BGA) need an expert to repair

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