These are the guidelines on the PAYPAL website:
I have forgotten my email address
If you do not remember the email address registered on your account, PayPal will need to verify your identity by asking you a few questions. For security reasons, all the information you provide must match your PayPal account in order for us to reveal your email address.
To recover your email address, follow these steps:
- Visit the PayPal website at www.paypal.co.uk
- Click the ‘email’ link under the ‘Log In’ button
- Enter the requested information
- Enter the security code by typing the letters and numbers shown then click ’Continue’
- Click ‘Submit’
The email address matching the information you provide will appear in the email field on the ‘Account Login’ box. You can then log in to your PayPal account using the corresponding password.
If you have forgotten your password
, click the ‘password’ link under the ‘Log In’ button and follow the instructions. I no longer have access to the email address registered to my PayPal account
Even if you no longer have access to the email address, you must still enter this address to log in to your PayPal account as this is how the PayPal system recognises you. After you log in, you can change the email address
then use the new one when you next log in to your account.