Unplug the machine..now if you remove the attachment hose at the body of
the vac and feel inside (to the right about an inch) their is a
"suction cover" that rotates when the wand is removed (aka using
atachments). The cover in your machine is NOT rotating correctly, so it
does not get full suction. If you do get some suction from the hose then
their is at least a 'small opening' because it has partially rotated. I
was able to fix this problem by taking a large screwdriver (1.5 feet
long, thick as a pen), inserting it into the small opening (on the
suction cover, inside to the right at the top) and forcing the cover
down all the way by lifting the screw driver up against the top of the
body opening. Seems to have corrected the problem, but may reoccur. If
you have NO suction at all then it has failed to rotate whatsoever, and
Im not sure how to correct it.
picture of the suction cover part:
Nice of that sales lady to provide zero help...