Question about Sentry Fireproof Safe

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Bolts on a SentrySafe A3860 are stuck retracted in the door.

The bolts on our A3860 safe appear to be stuck in the retracted position. I had trouble opening the safe this last time - it took several attempts to get the door open. Now the bolts on the door won't extend to lock the safe. I can push the individual bolts in slightly in the door, but they will not fully extend. The handle won't move them either. I'm thinking it might be something wrong with the handle or interior locking mechanism...?

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Sentry's Customer Service Department is available Monday through Friday, from 8am - 6pm, Eastern Standard time. Our internet Frequently Asked Questions can be accessed on line 24 hours a day, 7 days a week at www.sentrysafe.com

Posted on Dec 28, 2013

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: new sentry csw3813 stuck open

do you have the manual i have the same problem but close and the manual is inside the safe is the original keycode but dont remember it

Posted on Jan 16, 2010

katherine_ev
  • 1 Answer

SOURCE: Sentry Fire Safe Model # OA3807 Problem Safe

push door as close in as possible and move bystanders away

Posted on Aug 12, 2012

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Related Questions:

1 Answer

I have a SentrySafe electronic safe model MSW3517. It is stuck in the open position with the bolts out. I have the manual and have tried entering the code and pushing on the handle. I can't get


Since Sentry is still in business, why not call again and report your lack of success with percussive remediation. Perhaps Sentry has a better idea or has accumulated a history of similar problems.

Sep 08, 2012 | Home Security

1 Answer

I have a Sentry safe A3860.. I have the combo and


1. Insert a paper clip or pen point into
the small hole of the battery cover located
directly below the keypad. Push in while
sliding cover to the right (Fig. B).
2. Disconnect and remove battery holder.
• Insert 4 new AA batteries (not included)
to power this lock.
• Reconnect the battery holder and put back into proper
position. Slide battery cover back in place.
NOTE: The yellow LED will light when the batteries need
to be replaced.

You can also get the manual here on link below. page 1 tells you how to replace battery.

http://www.sentrysafe.com/pdfs/OwnersManuals/506218.pdf

Dec 22, 2009 | Sentry Fireproof Safe

1 Answer

I have a sentry 1250. the door is stuck shut. The dialer won't move but the handle will. how can i fix this?


As a locksmith it sounds like the safe is unlocked and the handle is broken. try turning it on it's side and dropping it this might retract the bolts.

Jun 27, 2009 | Sentry Fireproof Safe

1 Answer

I have a sentry SO500. I know the combination but


A locksmith would try to replace the batteries. Sometimes you will get the green light but the batteries still will not have enough power to retract the latch.

Jun 12, 2009 | Sentry Fireproof Safe

1 Answer

I HAVE A SENTRY SAFE A3860 I NEED TO OVERRIDE THE ELECTRONIC CO


http://www.sentrysafe.com

the instructions are located link above.

mj

May 29, 2009 | Sentry Fireproof Safe

2 Answers

I HAVE A SENTRY SAFE A3860 I NEED TO OVERRIDE THE ELECTRONIC CO


http://www.sentrysafe.com

look instructions are located link above.

mj

Mar 15, 2009 | Sentry Fireproof Safe

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