Question about Toshiba DKT-2020 Corded Phone

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Voicemail timestamp & "on hold" too long

My office Toshiba DKT 2020-SD and DKT 2010-SD phones. We are having two separate problems, both relating to our voicemail system. The manual we have is very obtuse, and I can't figure out if we can do anything about these problems:

1) The timestamp within the voicemail, as in the time it says a message was left, is an hour behind actual time. So, if a person leaves a message at 12 p.m., it'll say that the message was left at 11 p.m. This is very confusing for the staff, and I have not been able to figure out how to change it. I can very easily change the date and time listed on the phone system's LCD screen, but not the timestamp within the voicemail.

2) When clients call our office, and dial an extension, the phone system says "Please hold while I try that extension" then it goes silent. The call goes to that extension, rings on that extension, then goes to voicemail if no one answers. The whole process takes about 30 to 40 seconds, all the while the client's line is silent. Some of our phones ring 4 times, others 6. I think it's rather self-explanatory that the phone is ringing, then the voicemail kicks in, but a couple clients and, in response to these complaints, my boss have insisted that this wait is too long, and want to either shorten how many times it rings before going to voicemail, or want to have a tone ringing while clients wait, or have music play while the extension is being tried. Is this even possible?? I have not read anything in the manual that even remotely suggests that this is possible, but my boss basically won't take no for an answer (at least not from me).

I would deeply appreciate your help as the manual is absolutely useless to me. Thanks so much!!

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Yes Music can be played from your system during transfer. Simple connect any radio or cd player to the RCA jack located on your KSU (main box) For setting the time in voicemail log into box 999 with sec code 999997 or just 997 and press 8 for admin features. More guides and ACTUAL manuals can be found here
http://guides.idacomusa.com/

Posted on Feb 11, 2010

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