Question about Sears Craftsman LiftMaster Chamberlain Garage Door Opener Wireless Keypad Model 976LM Security+

1 Answer

6 month old garage door will work.

The garage door does not work. I checked the electronic eyes and one is green and the other is yellow. I made sure they were aligned? What does the yellow light mean and is this the cause of the problem? We have the same problem, one sensor is green & the other sensor is yellow. We are using the hand remote control. Our garage door opener is a Craftsman 139.18473DM (opener) HBW2028 (remote). The garage opens only 1 foot & stops & then we push the remote again & goes back to starting positon. This is a brand new opener. We just received it for a gift. We had a professional electrican install it & he couldn´t find out why it wouldn´t work either. Please help, it is becoming very frustrating. What a gift, we haven´t even been able to use it once.

Pobrezinho

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  • nikki993 May 19, 2009

    We have done that both with the up force & down force. Originally the door opened but would only close 1 foot & stop like as if something was in the way. The electrician that installed the opener already tried this technique but didn´t help the matter. I will try it again & let you know what hapapens. I know the down force is on max. but the up force I´m not sure. Wish me luck. Thanks for the advice.

  • nikki993 May 19, 2009

    Hi It´s me again. I did what you said. I turned the upforce 1/4 & the door did open completely & then started closing but then stops. I checked the down force control & it is on max. So now both the up force & down force control bottoms are on maximum & still can´t complete at least one time the door to open & close properly. This is becoming very frustrating. Do you have any other solutions.

  • nikki993 May 19, 2009

    Hi: Thanks for your helpful information. We think we have it solved. First the GDO is only 2 months old so we still have warranty. I just responded to someone elses messagewhich was 6 months old. I took your advise & moved the dial 1/4 & the door does open but only closes 1 foot. When my husband goes out & puts pressure on door it will close. I came across another person who has the same make as ours & apparently has had the same problem. She apparently has had 8 technicians out, has had parts replaced & it still doesn´t work. The soultion is to take it back & get another one. If we had bought it ourselves this is what we would have done, but being a gift it made the situation even harder. Thanks for your patience & your advise.

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On the back of the opener near where all those white wires go you will find 2 controls. One is labeled "up force." Increase this about 1/4 turn.

Posted on May 18, 2009

  • Don Maggard May 19, 2009

    At this point I strongly recommend you call Sears and have their technician look at your opener. If it is new it will still be under warranty and it makes no difference who installed it. Not only will the Sears technician repair it but he will adjust those controls properly. They affect the safety of the opener.

  • Don Maggard May 19, 2009

    I just reread your original post and saw that your opener is 6 months old. It will be out of warranty. I am confused because you first said your door will come up a foot and stop and then you said it will go down a foot and stop. Anyway try releasing the door from the opener. This is done by pulling the rope down and back towards the opener. This will lock it in the released position. To unlock it later just pull straight down on the rope and release. Now open and close the door by hand and see if there are hard spots or if the door is extra heavy. You will know if it is. It should also stay in place when you left it about belt to chest high. If it does this it is balanced. If it is heavy you may have a broken spring on the door. Run the opener with the door disconnected and see how it goes. If all this fails then bite the bullet and call Sears. I know how frustrating this all is right now but in the end you will be super happy to have a door opener.

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