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Sentry 1635 safe

I can't open my sentry safe 1635 after changing the battery. After entering the 5 digits code, an error sign appeared. What should I do?

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: defalt code for sentry safe 5 digits

You'll need to go here:

https://www.sentrysafe.com/customerCare/retrieveCombination.aspx

There is no "default code", but they do keep the serial number and code on file, for just this purpose.

Posted on Feb 18, 2008

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SOURCE: Sentry Model 1610 Won't Open

Hello,

I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.

Posted on Aug 21, 2008

  • 1 Answer

SOURCE: Sentry Safe (DSW3607 Model) Won't Open

I finally ignored the poorly-written instructions for programming a personal code and simply entered the factory code first and then pressed the prog/enter code button.  The safe opened.  The instructions tell you to push the prog/enter code first and then enter the factory code or personal code to open the safe.  Wrong!  Do it my way should this problem happen to you.

Posted on Mar 23, 2009

  • 736 Answers

SOURCE: sentry 1610 safe. cannot open

there are either 4 AA batteries or in some cases one 9 volt battery that has to be replaced .. in some models you slide off the area under the keypad to get at the battery .. .. as the battery ages it has enough current to operate the display but not enough to operate the unlocking mechinism .. once you have it open make sure the mechinism works freely .. if not it may need some non gumming lub .. dont use WD 40 for this ..

Posted on Sep 19, 2009

Testimonial: "I think this advice was directly helpful. However, I couldn't wait for the answer. Somehow, the same code worked if I tried one more time. "

  • 76 Answers

SOURCE: Need factory code for Sentry Safe Model 1610 -

If you need your lost combination, you must send a notarized letter stating you are the owner of the safe. The link below will tell you everything that you will need to get your combination back:

http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm

Posted on Jul 06, 2010

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If it still doesn't open after you replace the batteries then it is probably do to it being Jamed. I'd suggest tapping it with a bit of force but if it still doesn't open to go and see if someone can fix it.

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Open your Sentry safe by typing the five-digit factory code (found in your owner's manual) on the keypad. It's always a good idea to change your combination while the safe is open, so that you don't inadvertently lock yourself out.
  • Delete any existing codes by pressing the "P" key and entering the factory code, followed by "00000." On older safes, press the "PROG" key and entering your factory code twice to delete old codes.
  • Press the "PROG" or "P" key again on your Sentry safe's keypad.
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    • Open your Sentry safe by typing the five-digit factory code (found in your owner's manual) on the keypad. It's always a good idea to change your combination while the safe is open, so that you don't inadvertently lock yourself out.
    • Delete any existing codes by pressing the "P" key and entering the factory code, followed by "00000." On older safes, press the "PROG" key and entering your factory code twice to delete old codes.
    • Press the "PROG" or "P" key again on your Sentry safe's keypad.
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    Keep the drill motor in the toolbox, you'll likely just ruin the safe.

    Go here instead: https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

    There are 3 possible ways to unlock and access
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    1. Factory code
    (Found on the first page of the factory guide) You can
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    2. User code
    If you prefer to employ your own code, you can
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    3. User pin
    If you wish to give someone else temporary access
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    Programming the user code
    NOTE: One (1) user code is allowed.
    To add:
    1. Press the Prog key , then enter the 5-digit
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    2. Enter the 5-digit user code of your choice.
    To delete:
    1. Press the Prog key.
    2. Enter the 5-digit factory code twice.
    Programming user pin
    NOTE: One (1) user pin is allowed.
    To add:
    1. Press the Prog key 2 times.
    2. Enter your 5-digit user code.
    3. Enter the 5-digit user pin of your choice.
    To delete:
    1. Press the Prog key 2 times.
    2. Enter your 5-digit user code.
    3. Enter 0, 0, 0, 0, 0.
    NOTE: If your safe does not appear to be working,
    please check batteries before calling Sentry
    Customer Care.

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    2. Press it a second time.
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    Sentry Model 1610 Won't Open


    I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.

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    Sentry Model 1610 Won't Open


    Hi,
    here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438

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