Question about HP Scanjet G4010 Flatbed Scanner
Marks and line on inside of glass. lines are like scribble and come up on the actual scanned photo.
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: HP Scanjet 3400 C
Unfortunately, The 3400 series cannot be cleaned on the underside of the glass. Scanners with the capability of having the under side of the glass cleaned are listed below.
Posted on Oct 04, 2008
SOURCE: hp scanjet 5300c vista
I had the same problem. I tried various compatibility settings (without success). What fixed it for me was going to the Compatibility tab and checking the "Run this program as an administrator" box.
Posted on Dec 31, 2008
The 10 character serial number and the product number are located (on my 3970) on a sticker on the inside of the cover.
You can verify that you have the correct numbers if you enter them at
That will tell you if they are the wrong numbers as well as the warranty status of your scanner.
Posted on Jan 24, 2009
SOURCE: Disassembly of HP ScanJet 4470c.
You remove the panel that holds the control buttons by putting a small flat head screwdriver under the both outside edges (held by two small pins). Be carefull the ribbon cable does not unplug. After removing the two screws that are under the back hindge slots, the whole top pivots up and off of pins at the front. You feed the panel thru the hole left when you removed it. This frees up the top and the glass on both sides can be cleaned. Hold the glass up to a strong light to be sure it is clean before putting everything back in reverse order
Posted on Feb 19, 2009
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