Question about Seagate FreeAgent Pro 500GB External USB 2.0 and eSATA Hard Drive

1 Answer

How do I open the case for repair? I do not want to go to a service facility?

Seagate 9NK2AL-500 Free Agent external hard drive has a broken USB connector, which is rattling around inside the case. How do I open the case for repair? I am capable of performing the repairs myself if I can get the case opened.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 696 Answers


Just tore one apart for a data recovery a couple days ago, just a personal recommendation though, These cases are horribly designed, personally I would rather buy a simple case like a nexstar, then remove the drive and move it to the new case.

I'll leave that decision up to you, but you'll see what I mean once you have this one open.

PS, working from memory,

First pry the to halves of the stand apart, it's just snapped together.

Second remove the three screws from the upper half of the stand

Third remove the two tiny screws from the bottom of the main body of the case.

Now, the FUN part, grab 3 wide flat screwdrivers and 3 long screwdrivers(no matter which kind).

Move along the back of the drive(cabling side) prying the two sides apart along the seam. Leave one of the screwdrivers set in the gap to prevent it from snapping shut,

Do the same with both sides

Now you have a choice, if you're taking my recommendation and bought a new enclosure, put on your shoes and at least one glove.... Grab the top, step into the gap in the back and pull hard.

When you hear the satisfying SNAP and stumble backwards it is open.

If you're still planning on fixing the thing, pry up a bit and look past the actual drive you will see three retainers at the front(wedged edge) use the three long screwdrivers to force the center one forward and to pull the to outside ones toward the back(I'm still missing about 3mm of skin on one finger a week later from trying this method). Keep at it till you get the timing right or decide to try it my way ;)

Once you have it open by either method, remove the HDD LED lead at the bottom of the drive from the drive. Pull the drive out and unscrew the on the corner with the USB(under the rubber stopper).

Now you have access and can saulder away at will.

Hope this helps FixYa, lemme know which method you choose and how it goes.


Posted on May 20, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

FreeAgent Pro USB broken -- need data from Momentus drive

Momentus is a SATA drive, so you can put it in any PC that has SATA bus to access the drive.
If you can borrow a SATA to USB dock, you can put it in the dock and plug the dock to USB port on a computer to get your data out the drive.
One example for the USB dock is EZ-dock and you can search on Internet for the picture.

Apr 11, 2014 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

500 9nk2al

don't think so, without right software

Sep 25, 2013 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

2 Answers

I have the seagate 500 gb p/n 9nk2AL-510 and I went to go use it the other day and say that the usb port on the back of it has come loose. I am unable to plug a usb into it now. Is there any way to fix...

The usb port probably needs to be re-attached to the board, it would likely with have to be soldered.

You may also be able to remove the actual drive from the external enclosure, look online for info on that.

Jan 12, 2018 | Seagate Free Agent Go Small 12 GB USB...

1 Answer

How to transfer files to the seagate external drive

attach the seagate open windows explorer click on my computer if you can see this seagate free agent select the files you want to transfer right click copy navigate to the seagate select it then right click paste or select the files right click send to seagate
hope this helps

Nov 02, 2010 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

2 Answers

Usb port on free agent 500gb external hard drive is inside case can not plug usb cord in ??? fix case be taken apart to get usb connector out

Sounds like you will have to take the case out to see if the connector if even fixable. The good news is that a new USB drive enclosure is not all that expansive even if you need to buy a whole new case.

Oct 09, 2009 | Seagate 500GB Maxtor Diamondmax21 SATA2...

1 Answer

Seagate FreeAgent, 500 GB p/n 9nk2al-510 stopped working

There's not much troubelshooting you can do with a failed external disk. power off PC and hd and then disconnect all cables, wait 30 secs, power the PC on, let it boot to the OS, power the hard drive on and then connect. If the drive shows up but you still cannot access it or get weird property readings, it generally means the hd controller has failed. If the data's worth more than $1000, you can take it to a data recovery group like Ontrak or Cherry Systems, but otherwise, just get a new hd and restore whatever backups you have.

Oct 07, 2009 | Seagate Free Agent Go Small 12 GB USB...

2 Answers

Seagate free agent pro 500 gig external hard drive NOT RECOGNIZED

You better check with the Seagate people. This seems to be a problem with the casing. And since you're under warranty, you can get a replacement.

Aug 28, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

The USB port on my seagate 500GB external drive has broken off, and is somewhere inside the case.

You should be able to pop open the enclosure to retrieve the hard drive. You may need to take out a few screws.

Once you've done that, you can purchase another external USB enclosure to replace the broken one.

Aug 09, 2009 | Seagate FreeAgent (ST305004FDA1E1-RK) 500...

Not finding what you are looking for?
Seagate FreeAgent Pro 500GB External USB 2.0 and eSATA Hard Drive Logo

1,554 people viewed this question

Ask a Question

Usually answered in minutes!

Top Seagate Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Alun Cox

Level 3 Expert

2678 Answers

pankaj rautela
pankaj rautela

Level 3 Expert

1252 Answers

Are you a Seagate Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides